L2 SRE Support Engineer (Integration & ECOM) | Location: Charlotte, NC Area - 100% Onsite

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Jun 16, 2026, 10:58:31 AM (13 days ago) Jun 16

to WebXL HotList Candidates

Client: TCS

Role: L2 SRE Support Engineer (Integration & ECOM)

Location: Charlotte, NC Area - 100% Onsite

Duration: 6 months

Competencies: 6-8+ years’ experience required

Digital: MuleSoft

Job Description:

Experience Required:

· 8+ years of overall IT experience with strong exposure to Integration Support and SRE practices.

· Minimum 4+ years of hands-on experience in MuleSoft (or similar API/integration technologies) in development or production support roles.

· Proven experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (Magento / AEM).

Technical Skillset:

· Strong expertise in MuleSoft Anypoint Platform (API Manager, Runtime Manager, DataWeave, flow orchestration).

· Proficiency in integration technologies including REST APIs, JSON, XML, Java-based services.

· Good understanding of E-Commerce platforms such as Magento and/or Adobe Experience Manager (AEM) and related integrations.

· Experience with monitoring and observability tools (Dynatrace, Splunk, Datadog, Prometheus, Grafana, etc.).

· Knowledge of system architecture, distributed systems, and API-led connectivity patterns.

· Familiarity with Agile/Scrum methodologies and DevOps practices.

Key Responsibilities:

· Provide L2 SRE support for Integration and ECOM platforms (Magento/AEM), ensuring high system availability and performance.

· Diagnose and resolve incidents (P1/P2/P3) related to MuleSoft integrations, APIs, and E-Commerce transactions.

· Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.

· Monitor system health, analyze logs/metrics, and proactively identify performance bottlenecks.

· Collaborate with development, business, and cross-functional teams to troubleshoot and resolve complex integration issues.

· Manage and support end-to-end integration flows, ensuring seamless data exchange across systems.

· Lead initiatives to improve system reliability, stability, and resilience aligned with SRE best practices.

· Enhance monitoring, alerting, and automation to reduce incident occurrence and improve MTTR.

· Support production deployments, release activities, and environment validations with minimal disruption.

· Conduct daily health checks, incident tracking, and follow-ups with stakeholders.

· Drive continuous improvement initiatives in support processes and operational efficiency.

· Create and maintain knowledge base articles, runbooks, and SOPs for support readiness.