Application / Production Support Engineer Location: Plano TX

[Abhinay Nampally]

Client: TCS

Visa: NO GC

ROLE: Application / Production Support Engineer

Location: Plano TX

 

Role Descriptions:

Job responsibilities:

·       Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.

·       Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.

·       Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.

·       Identify issues for escalation and communication| and provide solutions to the business and technology stakeholders.

·       Analyze complex situations and trends to anticipate and solve incident| problem| and change management in support of full stack technology systems| applications| or infrastructure.

·       Monitors trading application stack and critical batch processing to ensure operational stability.

·       Engages regularly with business client services| infrastructure| and other stakeholders of supported applications.

·       Resolves day-to-day issues impacting the application stack| acting as the first point of contact for Technology and Business.

·       Creates| continuously improves| and maintains real-time monitoring dashboards for system operability and performance.

·       Manages the onboarding of new businesses| clients| and applications to the team’s portfolio.

·       Support on late night and weekends shifts on rotational basis

 

Essential Skills:

·       3 years of experience or equivalent expertise troubleshooting| resolving| and maintaining information technology services.

·       Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.

·       Experience in observability and monitoring tools and techniques.

·       Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

·       Undergraduate degree in a numerate subject (e.g. mathematics| engineering| computing science).

·       Experience with Control M and Autosys Scheduler.

·       Experience developing and supporting applications built on Python| Java| or .NET framework.

·       Experience with relational databases and ability to write complex SQL queries.

·       Experience working with UNIX.

·       Linux platforms - Red Hat Enterprise Linux (RHEL)

·       Proficiency with incident and problem management best practices including resource coordination| stakeholder communication| root cause analysis| and incident postmortems.

 

Desirable Skills:

Skills: Digital: Python~Unix Shell Scripting and text processing tools~Core Java