NICE CXone Solution Architect / Engineer Location: Plano, TX (6565 Headquarters Drive)

[Abhinay Nampally]

Client: TCS

Role: NICE CXone Solution Architect / Engineer

Location: Plano, TX (6565 Headquarters Drive)

Duration: 6 Months

Experience Required: 10–12 Years

Education: Bachelor’s in computer science or related field

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Role Overview

Seeking a Technical Lead / Senior Engineer with strong expertise in cloud-native application development and NICE CXone platform to design, implement, and optimize scalable contact center solutions.

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Core Responsibilities

Cloud & Platform Engineering

• Design, implement, and maintain modern cloud-native applications and platforms
• Improve and uphold technical standards, coding practices, and development best practices
• Evaluate and pilot new technologies and industry innovations

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NICE CXone Implementation

• Design and implement scalable NICE CXone solutions, including:
  • ACD
  • IVR
  • Auto Dialer
  • Omni Channel
  • Studio
  • Interaction Analytics
  • WFM (Workforce Management)
  • CRM Integrations
  • LiveVox Dialer
  • Medallia Surveys
  • Auto Attendant
• Develop custom scripts and integrations using NICE CXone Studio
• Implement call/chat workflows, dashboards, reports, and training solutions

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Integration & Development

• Build, test, and troubleshoot API-based integrations and web services
• Develop solutions using:
  • C#, C++, Java, JavaScript, Python
• Perform unit and system testing to ensure:
  • Performance
  • Scalability
  • Reliability

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Stakeholder & Solution Leadership

• Lead discovery sessions with internal and external stakeholders
• Translate business requirements into technical solutions
• Present technical solutions, demos, and value propositions to executive stakeholders

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Contact Center & Business Optimization

• Apply knowledge of:
  • Contact center KPIs
  • Workforce optimization
  • AI/IVR integrations
  • Quality management tools
• Drive business analysis and process optimization within contact center environments

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Must-Have Skills

• NICE CXone (ACD, IVR, Omni Channel, Studio, WFM, Analytics)
• NICE CXone Studio scripting & integrations
• API integrations & web services
• Programming: C#, C++, Java, JavaScript, Python
• Cloud-native application development
• Contact center domain knowledge
• Stakeholder communication & solution design