Unsupported Video Driver Premiere Pro 2022

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Tammara Freimark

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Aug 3, 2024, 5:24:04 PM8/3/24

to webveysespa

Just had to wipe my windows installation as it got beyond repair. Working on a Lenovo P50, 32GB memory, Core i7 HD, Intel HD Graphics 530, Nvidia Quadro M1000M. I've got a clean install of windows, I've installed the latest version (grudgingly) of Premiere Pro. Open it for the first time, I get a window I haven't seen before:

Ok, let's have a look at Nvidia I think - go to the website, stick in the right version, download and clean install the latest drivers, and boom, the problem goes away for Premiere Pro and everything seems to be functioning normally. (Hence the first screenshot not showing a problem with Nvidia any more)

So what should I do? My understanding is that if I force the update to Intel's latest driver, this could cause compatibility issues where it integrates with the Nvidia driver, and possibly Lenovo's other drivers. On the other hand, I use Premiere Pro a lot, and I don't want to live with error popups and notifications whenever I use it. If the error isn't going to bother me I'd be happy just to hide it.

The only solution I found is to open a new project on premiere, go to "edit", preferences, general and uncheck "show system compatibility issues at startup".This will make that thing desappear, but it won't fix any issue.Anyway, i hope it helps.Bye!Bizzarra

Where possible, it seems best to disable the Intel integrated graphics if you have dual graphics. Install the latest graphics from Nvidia for the Nvidia graphics card, and Premiere Pro should be good.

As we mentioned above, Premiere Pro unsupported video driver is mainly caused by your graphics card driver being outdated, therefore, you can try updating your driver to resolve the issue. Here are two options for you.

The new update brings bug fixes and improves stability and performance. Therefore, you can try to update Premiere Pro to the latest version to fix the unsupported video driver issue. On the contrary, if this does not help, attempt to downgrade the application to the previous edition.

To install the pervious edition of Premiere Pro, click All apps in Adobe Creative Cloud, click the three-dot button next to Premiere Pro, choose Other versions from the drop-down list, choose a version and complete the installation.

Both your CPU and GPU are now long obsolete. Both Intel and Nvidia had completely ended all driver support for your system's components several years ago, with the very last Nvidia driver for that 820M coming way back in March of 2018. That makes that 820M not a true 800-series GPU at all, but is actually a re-branded and slightly higher-clocked GeForce GT 620M, which itself is derived from a low-end GeForce 500-series mobile GPU which dated all the way back to 2011.

If the error messages are the result of using old and/or obsolete hardware, then I would not be surprised that Premiere Pro would crash with any type of work whatsoever. In this case, then, the only fix would be to completely uninstall 14.x and download and install 13.1.5 (aka Premiere Pro 2019) instead.

I am suggesting that Adobe had updated its software significantly to make better use of newer features on newer hardware. Unfortunately, as you found out, it broke compatibility with hardware that's more than three years old. And your CPU is already almost eight years old at this point.

And as you discovered, even a company that's bigger than Adobe has faced this same dilemma: Either add new features to take advantage of newer hardware, or continue to support old outdated and/or obsolete hardware. One can't have it both ways.

all these people seem to talk about updating your computer i am in the same boat as you on my editing computer i have no internet connection my adobie was working fine and then i get the conpatibility worning and i have done nothing to my computer nor i am connected to enternet

Unfortunately, you must have an internet connection in order to even start using any of the Adobe Creative Cloud apps at all (as one must be signed in to an Adobe account before the use priveleges are enabled). And without an Internet connection you cannot even update any drivers at all, which means that you will be permanently stuck with the driver that originally came with your GPU, which unfortunately may be many, many years out of date. And that's not to mention that your privelege of using the Creative Cloud apps expire after 30 days if you're paying monthly or 99 days if you're paying annually unless you log onto the Internet before the time period expires.

Same issue with the HD Graphics 4000. Everything worked fine until update and now this VERY annoying error message that I can't get rid of. I did disable the device in Device Manager which seemed to work until the computer rebooted. I'm sure there's a way of disabling any changes on reboot but it's an extreme, needless hassle.

Guess what? The HD Graphics 4000 is now officially obsolete. It had already been EOSL'd by Intel itself back in May 2019, when the last of the Ivy Bridge CPUs dropped off support. And although a couple of security-patched drivers for the HD Graphics 4000 have been released since the official EOSL date, new security patches are unlikely to continue for these CPUs.

This at least gets me into the app without having the load stop for the error message. I don't have any crash problems, just the error message. Strange, because I have the latest driver, even if it is for an older video card.

Thanks for this tip!

Premiere Pro, especially later versions, are now very picky about the installed driver version. The driver version that you have installed either has known issues in Premiere Pro or is too old and outdated.

My daugther has new Asus Laptop with RTX 2060 card. Premiere said "unsupported video driver" despite the laptop being up to date. The fix was to not use Windows update to check for a newer driver, but go straigt to NVDIA website, find driver for 20 notebook and the display card, AND download the GAME DRIVER, NOT the studio driver (tried that before). Once downloaded, run, then open Premier and all good.

Experiencing this as well. It keeps telling me that "Intel(R) HD Graphics P530" is unsupported, but there is not a buton labeled [Don't use that video driver -- I have an NVIDIA display and driver that I want you to use instead, why are you doing this to me now?]

The only way that you'll be able to fix that would be to update the Intel driver, I'm afraid. You see, your system requires the Intel iGPU enabled just to even display an image on your screen. But if your system's OEM would not comply or make any newer drivers available, then you might install a generic Intel driver - but in the case of your "legacy" driver-based system, you will need to completely uninstall all traces of the existing Intel driver before you install the newer generic driver. And then, Microsoft Update will re-download and re-install an older driver on top of your newly-installed newer driver. When that occurs, you will need to go to the Windows Device Manager, then click on the properties for the Intel HD Graphics P530, then click "Update driver." Then, click "Browse my computer for drivers." Click the newer driver version, then save and exit.

The way that seemed to work (this is a Lenovo P50) was to go into the BIOS, go into the display properties, and pick the option for high quality display use as the specific default. I'll let it operate this way for a few days, to test duration. Once I did that, in Device Manager, I only saw my NVIDIA card, and Adobe Premiere went back to picking only the NVIDIA card.

I agree with Kevin. The newest Quadro drivers for that Quadro M1000M have their CUDA support for all second-gen Kepler and first-gen Maxwell GPUs depreciated. Premiere Pro, beginning with the 14.3.2 version, now require hardware support for CUDA 10.2 or higher in order to be compatible. Unfortunately, beginning with the CUDA 10.2 drivers (which debuted in the 44x.xx driver branch for both Quadros and GeForces), CUDA support in these older GPUs began to be locked to CUDA 10.1 functionality. This will trigger the compatibility warning even with the latest 456.71 drivers because the first-gen Maxwell GPUs (of which your Quadro M1000M, which is really based on a GM107 chip rather than a newer GM20x chip that's now the oldest supported in Premiere Pro) cannot utilize the feature level that's newer than the 430.86 drivers. (First-gen, GK10x users are now completely out of luck: The newest display driver will install, but CUDA will be "permanently" disabled.)

And updating the Intel driver, in this case, will not fix the problem at all besides quieting the compatibility warning report because Intel (with any newer driver version than 27.20.100.8476) has completely broken QuickSync support when used in conjunction with a discrete GPU (meaning that QuickSync will now be "permanently" disabled whenever any discrete GPU is detected). And beginning with the 14.2 version, Adobe will not let you use QuickSync encoding with any discrete GPU chip installed, and beginning with the 14.5 version this extends to hardware decoding as well.

And Nvidia has discontinued the use of the Quadro branding beginning with the new Ampere-architecture GPUs. The new desktop workstation GPU is now called just Nvidia RTX A6000 (without a product-line name), replacing the Quadro RTX 6000/8000.

Hi I am trying to run Adobe Premier on an Intel HD Graphics 5000 based system. But it keeps crapping out and saying 'unsupported driver'. It then offers me a link to a supported baseline driver for my system, but when I try to install this, it says 'your system does not meet the minimum specifications for this driver. Not sure what it means? I have an i7, 16GB of Ram and 256GB SSD with 1TB external. I was hopeful this should be enough? The Driver it tries to point me to is for Intel NUC systems. My computer was built by a generic Chinese manufacturer. It's small, but not officially an NUC.

Hi thanks. I'm still getting the same error message when I try to install the driver you pointed me to. "Your system does not meet the minimum requirements to install this software". I don't get it? This is the recommended driver. Previously I got a notice from Intel driver assistant saying that there was a new graphics driver available. So I told it to automatically update it. But after I installed this driver, I got stuck in a driver update and reboot loop, which didn't stop until I manually looked up and downloaded the most recent driver for my system from the Intel site. However, looking at this, it says it's version 20.19.15.5063 which says it's from 2018.