Client need....... Application Support Engineer_contract_Washington, DC

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xperttech saratkumar

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Apr 11, 2013, 5:24:57 PM4/11/13

to Sarat Kumar Narayanasetty

Hi,

Need GC/GC-EAD/TN/Citizens

Job Title: Application Support Engineer with Windows platform

Duration: 6+ months

Location: Washington, DC, US

Application Support Engineer – Contractor Position

SUMMARY – Provide operations support for LivEdgar and related applications, including: identifying failures and responding to incidents; analysis and troubleshooting; mitigating impact and restoring service; and coordinating and completing requested changes while ensuring high application availability and stability.

Primary duties

· Provides initial analysis of process failures and coordinates the resolution within department.

· Provides operations support through - job setup and scheduling; performance and failure monitoring.

· Ensures accurate and timely completion of daily and other periodic operations tasks.

· Provide well-written documentation, and update existing documentation as changes occur.

· Requests/develops in-house utilities to assist in LIVEDGAR operations functions.

· Works closely with customer support to communicate technical issues, receive feedback about customer problems, and coordinate changes.

· Assists manager with on-call support as directed and follows established procedures.

Skills and Experience:

· 2+ years of experience with LAN OS such as Windows Server 2003 and 2008 and its related hardware, utilities and applications, Active Directory, and email software.

· Familiarity with command line, Windows Script or any other script language, as well as techniques to troubleshoot application failures.

· Experience with TCP/IP, Internet technology and related development applications and some working knowledge of Visual C++ to aid in troubleshooting application failures.

· Experience with SQL Server preferred.

· Understanding of network technologies a plus.

· Familiarity with HP Service Manager or similar ticketing system.

· Strong analytical & problem solving skills for assessing issues.

· Excellent verbal and written communication skills.

· Flexibility working nights and weekends.

Thanks and Regards,

Anusha Velayudhan

Technical Recruiter