ITICON- Programmer/ analyst IVR consultant- Allentown PA- 0103

[ITIcon Recruiter]

Hi All
 
Hope you are doing well!
 
This is Arjun from IT Icon tech; I am working on below requirement. Please send me your suitable candidates resume at the earliest.

Position:        Programmer/ analyst IVR consultant
Location:        Allentown PA
Required:        -1-
Duration:        5 months with possible extensions
Rate:            DOE
Due By:          Immediate
Start:           Immediate

Our client has an immediate need for an IVR Consultant.

Job Description: PROGRAMMER/ANALYST – SOLUTIONS DELIVERY CALL CENTER (IVR
SOLUTION+)

REQUIRED SKILLS:
•       Must possess very strong verbal/written communication &
facilitation skills.
•       Must be able to help business counterparts in finding optimal
solutions.
•       Strong assertive leadership, organizational, project management
skills.
•       Strong analytical and development skills.
•       To create and test new and existing IVR flows and logic; to
troubleshoot issues that arise with routing, delivery, and completion of
phone calls or other media contact types.
•       To create impromptu reports.
•       Strong relational database experience with database design and
data access required.  Strong SQL skills needed to create queries,
procedures, and reports for the business.
•       Bachelor’s degree in computer science, engineering or related
discipline and up to 5 years of work experience.

PREFERRED SKILLS:
Development experience with CTI, Speech Recognition (ASR, TTS, STT),
Database Integration using REST or SOAP APIs via Web Services, Webmethods
and .NET.
Knowledge of HTML, JavaScript, XML, SOAP, TCP/IP desirable.



Best Regards.

Arjun
OPT Recruiter
IT Icon Inc
(Office) 864 569 0698
ar...@iticontech.com
www.iticontech.com

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