ITICON- Programmer/ analyst IVR consultant- Allentown PA- 0103

[ITIcon Recruiter]

Hi All
 
 
 
Hope you are doing well!
 
 
 
This is Arjun from IT Icon tech; I am working on below requirement.
Please send me your suitable candidates resume at the earliest.
 
Position:    Programmer/ analyst IVR consultant
Location:   Allentown PA
Required:   -1-
Duration:   5 months with possible extensions
Rate:        DOE
Due By:    Immediate
Start:        Immediate
 
Our client has an immediate need for an IVR Consultant.
 
Job Description: PROGRAMMER/ANALYST – SOLUTIONS DELIVERY CALL CENTER (IVR
SOLUTION+)
 
REQUIRED SKILLS:
• Must possess very strong verbal/written communication &
facilitation skills.
• Must be able to help business counterparts in finding optimal
solutions.
• Strong assertive leadership, organizational, project management
skills.
• Strong analytical and development skills.
• To create and test new and existing IVR flows and logic; to
troubleshoot issues that arise with routing, delivery, and completion of
phone calls or other media contact types.
• To create impromptu reports.
• Strong relational database experience with database design and
data access required. Strong SQL skills needed to create queries,
procedures, and reports for the business.
• Bachelor’s degree in computer science, engineering or related
discipline and up to 5 years of work experience.
 
PREFERRED SKILLS:
Development experience with CTI, Speech Recognition (ASR, TTS, STT),
Database Integration using REST or SOAP APIs via Web Services, Webmethods
and .NET.
Knowledge of HTML, JavaScript, XML, SOAP, TCP/IP desirable.
 
 
 
 
Best Regards.
 
Arjun
OPT Recruiter
IT Icon Inc
(Office) 864 569 0698
ar...@iticontech.com
www.iticontech.com
 
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