Adobe Captivate Knowledge Check

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Egisto Chancellor

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Aug 3, 2024, 4:34:26 PM8/3/24

to webmaworlsupp

I am using Captivate 2019. I have a knowledge check matching slide with correct and incorrect captions. The correct caption shows in HTML5 preview, but the incorrect caption does not show up at all - even when I test it before I make any adaptations to the slide. What am I missing?

Thanks,
Jess

Okay.
Hmmmm. Perhaps I'm not describing this correctly. I'm less concerned about the retry message. I can uncheck that if needed. But the INCORRECT message is still not showing in HTML5 in Browser. That is the critical message for this slide/project. I have 1 failure message set on Quiz properties. I have "Incorrect - Click anywhere or press 'y' to continue" still set as the standard rmessage, with default failure caption settings (will edit later if/when I can get it to work). My main priority/concern is getting the incorrect/failure message to show.

KC slides by default are set to Infinite Attempts. That is the reason the Retry message will appear until the answer is correct. But apparently you let the Retry message activated but you don't have a Retry message. The indication 'Press Y....' is only needed in that case for the Correct message.

If you want the same behavior as for Quiz slides, limit the attempts to 1 or a finite number. If the attempt is set to 1, you don't need the Retry message and the Failure message will appear. Please have a look at this blog post which explains the differences between KC and quiz slides:

I am trying to find a workaround for this: if a user selects the correct answer and submits it on a knowledge check slide, the user can press "y" on their keyboard and continue to the next slide. On the other hand, if a user answers incorrectly and submits, pressing "y" on the keyboard does nothing. I saw this issue discussed about Captivate 9 in January 2017, and the advice was to report the issue as a bug. I took that advice and reported it. I believe this is an accessibility issue (Section 508 compliance) because the user has no way to use the keyboard to advance to the next slide. I've been working on a course for months, and the client has seen and still expects knowledge check slides with feedback in the course. This course will go through a Section 508 review. I hoped that the Captivate 2017 release would address the issue, but it is still there when I publish my course.

I cannot find a way for a screen-reader user or a user who cannot use a mouse to go to the next slide if they answer a knowledge check question incorrectly. I am a new user, so there are likely some options that I am not aware of. I tried a few things, like using quiz questions with zero points and unchecked the Report option, but there is an end of course quiz in the course. Thus the results that displayed at the end of the quiz counted the unreported questions. I chatted twice in the last 10 weeks with Adobe support. Both support reps used remote access to my computer, checked out what was happening, and validated this issue. One suggested using survey questions, but I need to provide feedback. Any suggestions from this group are welcome, thanks!

As for using Quiz slides, it is true that some quizzing system variables will take into account all questions. The score reported will be correct, and the percentage as well. You can always create a custom score slide, that offers the correct values you want. More info here

Thanks so much for your tips! In the end, I added the Skip button and renamed it "Next Question," then instructed users in the feedback to click Next Question to continue. I renamed the Skip button on the last question as "End." This option is yet to be reviewed by a Section 508 compliance reviewer using a screen reader, but I think it will pass.

You are better off just creating your own custom Knowledge Check/Quiz slides. Create your own accessible buttons, use advanced actions to show/hide feedback, and arrange the tab order however you like.

Hi. I am relatively new to Captivate. I am on Captivate 2019 11.5.5.553. I have a few knowledge check questions in my course. I also have a quiz at the end which gives the user 3 attempts to correctly complete. If they fail all attempts, it takes them to a slide that says they failed and displays a button to retake the course. The button has an advanced action that takes them back to slide one and uses javascript to reset the quiz data. This part works fine. The problem comes in when they start retaking the course and come to the slide before the first hot spot knowledge check slide. This slide has a next button set to go to the next slide. Only, it doesn't advance to the next hot spot knowledge check slide, no matter how many times you click the button. Through various tests, I have deducted that it is a problem with the hot spot slide. Has anyone had this problem and successfully been able to correct it?

These kinds of issues seem to often crop up when you are using JavaScript to mess with Captivate's internal quizzing functionality. That part of Captivate is quite complex and just resetting the score back to zero is unlikely to be the ONLY thing you needed to reset to get everything working the same way it would if the user had relaunched the lesson again (which is what is normally recommended).

I don't really understand why you would want to use JavaScript to hack the quiz scoring AFTER you have just told the user they have failed the quiz after three attempts. If you are only going to give them an infinite number of attempts to pass the quiz without relaunching the module, then just do that. Set the quiz to Infinite Attempts in the quiz settings. Then you won't need to worry about JavaScript. However, if the learner is supposed to start again right from the beginning of the course after failing the quiz three times, then just tell them to relaunch the module again from the LMS and set a specific number of allowed launches in the LMS itself.

Why make it simple if you can do it in a complicated way. Sorry for that comment, but it happens more and more that I see rather new users believe that JS will solve all their problems, whereas a basic knowledge of the setup and workflows in Captivate is not even acquired.

You have Knowledge Check slides and scored Quiz slides. Both share some functionality but are also different. A Knowledge Check slide, if you keep the default setup, has inifinite attempts. It will be reset when you leave the slide, contrary to the quiz slides which are only reset when the learner uses the Retake button on the Score slide (or a workaround). Did you write the JS script? Was it meant for both KC and quiz slides? In this blog I explored the differences:

Personally I never use the default Hotspot slide, always create a custom hotspot slide because I find the default one too limited if you have multiple hotspots. This means I cannot explain why you have issues exactly with that type at all.

There are much easier ways to force the learner to retake the complete course after a number of failed attempts. Once you really understand the functionality of CP's quizzes, tweaks become possible... without JS. I have a list with over 30 blogs about basics and tweaks for Quizzes. If you are rather new to Captivate take advantage of the existing functionality before switching to JS.

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