Unfortunately its not my application and there is no way to effectively inform users. The best we can do is inactivity resets, which we are already doing. I am puzzled about why this isn't reproducible in chrome or firefox on my regular desktops. But in any case, I can't change the app and can't trust the users, so I am trying to do the best I can short of that.
Thanks for the response. Let me know if there is anything else that comes to mind.
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