How to debug "lost password"

[Jon Subscripted]

Hi everyone,

I'm having some trouble sending "lost password" emails to my users. Whenever I test it I get an "Unable to send email" message.

But I do not really know the reason. I tried with a standalone python script with the same configuration and it works.

I'd like to know how to debug this problem or where to look at. 

In which log are email related errors written?

Regards, Jon.

[Jon Subscripted]

Any suggestions on how to debug "password lost" email not being sent.

Thanks, Jon.

[Jim S]

What does your mail setup in db.py look like?

-Jim

[Jon Subscripted]

Hi Jim,

It looks like this (see below):

# -------------------------------------------------------------------------
# configure email
# -------------------------------------------------------------------------
mail = auth.settings.mailer
mail.settings.server = configuration.get('smtp.server') #'logging' if request.is_local else configuration.get('smtp.server')
mail.settings.sender = configuration.get('smtp.sender')
mail.settings.login = configuration.get('smtp.login')
mail.settings.tls = configuration.get('smtp.tls') or False
mail.settings.ssl = configuration.get('smtp.ssl') or False

Thanks, Jon.

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[Jon Subscripted]

Hi everyone,

Whe I run my web2py app locally (in my desktop in 127.0.0.1:8000) I get the following message:

'08/21/2020 11:48:56 AM' - web2py - WARNING - Mail.send failure:please run connect() first

What does it mean?

Thanks, Jon.

[Jim S]

Hey Jon, I should have been more specific.  What I was looking for was the actual server and port you're accessing for the mail server.  Looks like it is stored in your config.  Is that mail server accessible from you workstation?  Can you telnet to it using the settings in the config file?

-Jim

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[Jon Subscripted]

Hi Jim,
My configuration for appconfig.ini is the following:

; smtp address and credentials
[smtp]
server = mail.xakemate.eus:25
sender = ad...@xakemate.eus
login  = ad...@xakemate.eus:*******
tls    = false
ssl    = false

When I try the following script (from my laptop) it does work.

import smtplib
import email.utils
from email.mime.text import MIMEText

def send(receiver):
    # Create the message
    msg = MIMEText('This is the body of the message.')
    msg['To'] = email.utils.formataddr(('Recipient', receiver))
    msg['From'] = email.utils.formataddr(('Author', 'ad...@xakemate.eus'))
    msg['Subject'] = 'Simple test message'


    server = smtplib.SMTP('mail.xakemate.eus',25)
    server.ehlo() # Can be omitted
    server.login('ad...@xakemate.eus', '********')
    server.set_debuglevel(True) # show communication with the server
    try:
        server.sendmail('ad...@xakemate.eus',
                        [receiver],
                        msg.as_string())
    finally:
        server.quit()



if __name__=="__main__":
    send('ad...@xakemate.eus')
   
Byt the way, should values in "appconfig.ini" be quoted? Meaning, should I use 'mail.xakemate.eus:25' or mail.xakemate.eus:25 (with no quotes)?
Thanks, Jon.

Libre de virus. www.avast.com

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[Jim S]

Everything there is looking just right.  The only thing you haven't shared is the mail send line in your web2py app.

I haven't used appconfig.ini so can't answer that question.  Have you tried both ways or tried coding the values directly into your python script?

-Jim

On Saturday, August 22, 2020 at 3:59:09 AM UTC-5, Jonsubs wrote:

Hi Jim,
My configuration for appconfig.ini is the following:

; smtp address and credentials
[smtp]
server = mail.xakemate.eus:25
sender = ad...@xakemate.eus
login  = ad...@xakemate.eus:*******
tls    = false
ssl    = false

When I try the following script (from my laptop) it does work.

import smtplib
import email.utils
from email.mime.text import MIMEText

def send(receiver):
    # Create the message
    msg = MIMEText('This is the body of the message.')
    msg['To'] = email.utils.formataddr(('Recipient', receiver))
    msg['From'] = email.utils.formataddr(('Author', 'ad...@xakemate.eus'))
    msg['Subject'] = 'Simple test message'


    server = smtplib.SMTP('mail.xakemate.eus',25)
    server.ehlo() # Can be omitted

    server.login('admin@xakemate.eus', '********')

    server.set_debuglevel(True) # show communication with the server
    try:

        server.sendmail('admin@xakemate.eus',

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[Jon Subscripted]

Hi Jim,

Actually I thought I did not need to "send" the mail myself. I thought the framework took care of it.

But I think I'll try to send the email in some part of the application to test if everything is ok. Thanks for the suggestion Jim. I'll try it and get back to you.

Thanks, Jon.

    server.login('ad...@xakemate.eus', '********')

    server.set_debuglevel(True) # show communication with the server
    try:

        server.sendmail('ad...@xakemate.eus',

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[Dave S]

On Monday, August 24, 2020 at 12:32:43 AM UTC-7, Jonsubs wrote:

Hi Jim,

Actually I thought I did not need to "send" the mail myself. I thought the framework took care of it.

But I think I'll try to send the email in some part of the application to test if everything is ok. Thanks for the suggestion Jim. I'll try it and get back to you.

Thanks, Jon.

The framework needs to be told what to send, and that's what mail.send() is for.

<URL:http://web2py.com/books/default/chapter/29/08/emails-and-sms#Sending-emails>

/dps

 

    server.login('admin@xakemate.eus', '********')

    server.set_debuglevel(True) # show communication with the server
    try:

        server.sendmail('admin@xakemate.eus',

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