Unknown Ticket

[Magnitus]

Hi,

some of my users have encountered a weird error on my mock production
server.

They get the following ticket when the first page (login) tries to
load:

Internal error

Ticket issued: unknown

Rebooting the server fixed the problem, but I'd still like to get some
insight into what could have gone wrong.

When I look in the ticket directory, I don't see any recent ticket.

The web2py version I use on the server isn't the most up-to-date
(1.88.2).

With that in mind, would someone have any insight on the type of
circumstances that would make Web2py behave in the above manner (not
write an actual ticket and display it to the viewer as "unknown")?

[Kenneth Lundström]

If I remember right Unknown ticket is displayed when web2py/webserver is
not able to write a ticket into ticket directory.

Kenneth

[Magnitus]

So I guess it would be indicative of a lower level issue at a layer
below the framework?

I guess its time to dust off those Apache logs then.

On Jan 5, 3:42 pm, Kenneth Lundström <kenneth.t.lundst...@gmail.com>
wrote:

[Massimo Di Pierro]

You will not finding anything at tha apache log error. This is a
web2py error and it is indeed its failure to write to the filesystem.

[Magnitus]

Well, not very reassuring, but thanks for confirming that.

On Jan 5, 6:28 pm, Massimo Di Pierro <massimo.dipie...@gmail.com>
wrote:

> > > > write an actual ticket and display it to the viewer as "unknown")?- Hide quoted text -
>
> - Show quoted text -

[marius.v.niekerk]

Shouldn't we detect that? Possibly display a message like 'error
cannot write to filesystem'? I have been bitten by this one before on
a poorly configured shared hosting setup.

On Jan 6, 1:28 am, Massimo Di Pierro <massimo.dipie...@gmail.com>
wrote:

[Md. Mahbubur Rahman]

I have faced the same problem. Then I noticed that the application owner was somehow the root. I have made myuser as an owner of the application with chown. You can try from root... chown  -R youruser:youruser APPLICATION_NAME