Voice Engineer --- IL --- Please respond at archana@usmsystems.com
USM Systems
Voice Engineer
Bloomington, IL
Duration: Long term - currently till end of 2012 with possibility of renewal
Qualifications:
4 years of experience within UC/UCCE , ICM (
Contact Center ) Environments
CCVP or having passed ( 4 of the listed 5
) below
QOS , CVOICE
, TUC , CIPT1 , CIPT2
Daily Activities of Candidate
The successful candidate will be required to
augment/enhance/bolster existing project team. This
will include but not limited to its daily tasks of resolving issue and
errors that arise in day to day operations of the UC environment.
Duties
will consist of the in-depth understanding and working knowledge of the
following :
1: CUCM v6x – 8x, UCCE v , IPIVR scripting
, Unified Communication Mgr (UNITY)
2: Digital Gateways / Gatekeepers (
Understanding the difference)
3: Dial plan design , Branch site Dial plan design
3: Understanding Cluster builds and Super Cluster builds
4: Trouble shooting
call/device
tracing , call drops, inter- digit time out, hair-pinning Call
routing errors, Mobility issues /errors ,device
errors based on load version errors. Registration errors, web access errors, utilizing proper t-shooting methodologies. Calls between
phones
onnet / offnet, resource availability issues, PSTN layer 3
t-shooting, call routing failure due to COS issues.
5: Bat , CCMUSERS, User/device/ profile administration
secure mgmt
6: Sip gateway t-shooting Inter cluster trunking
7: Inbound call failure due to PSTN to IP failure ( COS )
8: Upgrading production UC cluster.
9: Ip to Ip gateway
10: SRST . AAR within CM
11: Unity Connection
12: IPMA . EM , Mobility UC – apps, SNR, MA,
13: Local Multicast MOH configuration and trouble shooting