FW: Complaint Notification
Sam Asschers
From: sama...@hotmail.com
To: suzann...@det.nsw.edu.au
Subject: RE: Complaint Notification
Date: Mon, 16 Nov 2015 14:48:02 +1100
Dear Ms Cilesio and Ms Kuti,
Thankyou for your acknowledgement of my email. I appreciate
you taking the time to listen and to act on my behalf in this matter.
My primary concern in raising this matter was that I want to be able to complete my course, and to be instructed the appropriate skills that course claims to provide.
My own attempt to address TAFE’s failure to do so by sitting
in on another class was not permitted, as is clearly evident in the email
forwarded to you.
Large increases in the cost of the course may well prohibit me from enrolling for another year.
I hope that this matter can be resolved as quickly as
possible, as I wish to complete my course and re-enter the workplace.
My letter was forwarded to all the people who I believed would
find my complaint relevant.
This includes a google group of approximately 150 current and former students who retain an interest in their former student community, and who continue to provide unpaid support and help for their fellow students.
I will also be forwarding this acknowledgment to people who
have expressed similar concerns or who may wish to contact you with related
complaints.
These are:
The google group of former tafe web and technology students, including my fellow students in the technical support class who were also passed on this class.
The Save Tafe group, who are committed not only to saving tafe, but to ensuring a competitive standard of tuition and fair all access to students.
I will also be forwarding email to Trish Doyle, my local MP who has an interest in TAFE.
I have also received some email where people have expressed agreement and concern about the unfairness of my situation, but have also said that they fear some kind of retribution if they share their experience. I will email personally to ask if they are all right with me forwarding material as part of an anonymous document if you feel that this is important to your investigation.
kindest regards,
Sam Asschers
From: suzann...@det.nsw.edu.au
To: sama...@hotmail.com
CC: Cecelia...@tafensw.edu.au
Subject: Complaint Notification
Date: Fri, 13 Nov 2015 06:47:24 +0000
Good Afternoon Mr Asschers
I am writing to acknowledge receipt of your complaint of 13 November, regarding your enrolment in the Certificate IV in Information Technology Support (Service Desk) course with TAFE NSW – Western Sydney Institute, Blue Mountains College.
The matters you have raised have been referred to Ms Cecelia Cilesio, Director Education, Information Technology and Creative Industries, Western Sydney Institute. Ms Cilesio will investigate the matter in accordance with the NSW Department of Education and Communities’ Complaint Handling Policy and will be in contact with you shortly.
I have copied Ms Cilesio into this email.
Kind Regards
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Suzi Kuti A
2 O'Connell Street, Kingswood NSW 2747
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**********************************************************************
This message is intended for the addressee named and may contain
privileged information or confidential information or both. If you
are not the intended recipient please delete it and notify the sender.
**********************************************************************
Loren Hayes-Marshall
NSW Department of Education http://www.dec.nsw.gov.au/
and
Board of Studies http://www.boardofstudies.nsw.edu.au/
Okay:
From the Department of Education, regarding TAFE, if you feel you issue/s has not been addressed after contacting the institute director. Then the organizations to contact are...
NSW Ombudsman
Ph: 02 9286 1000
www.ombo.nsw.gov.au
Anti-Discrimination Board of NSW
Ph: 02 9268 5555
www.lawlink.nsw.gov.au/ADB
Below is the full document from the Department of Education...
TAFE NSW
During your time studying with TAFE NSW, you might have a concern about your course, your teachers, other TAFE staff or TAFE NSW policies and procedures.
We encourage you to contact your TAFE NSW college if you want to make a complaint or a suggestion.If you do have a complaint, we recommend you talk to someone as soon as the situation arises. This way, it won't escalate unnecessarily into a bigger problem. Most concerns can be solved by talking to a staff member at your local campus, because they know your situation and can respond to your concerns promptly.
Assessments
If you wish to have an assessment reviewed or make an appeal against an assessment, there is a separate process for managing that. Contact your teacher or campus office for more information on this or refer to Every Student's Guide to Assessment in TAFE NSW.How to make complaint
It is best to discuss your concerns with your teacher first. Make an appropriate time to meet with them, send them an email requesting a time to meet or phone the college office and ask for an appointment with the teacher.If you are not happy with the result, or if you do not feel it is appropriate to talk to them, phone and make an appointment to discuss your concerns with the relevant head teacher.
You can find out the contact details by asking a staff member at the campus administration office, by calling your local TAFE NSW institute or completing an online enquiry form.
You may bring a friend or relative to be your support. If you need an interpreter, we can arrange that - just ask beforehand.
If your complaint cannot be resolved in an informal way, we may ask you to put it in writing. It is important that you include specific details of the situation and tell us what you would like to happen as a result of your complaint. We can help you to put your complaint in writing, if you require it.
What can you expect?
How your complaint is managed depends on what it is about.Most complaints can be resolved quickly and informally to everybody's satisfaction simply by talking to the teacher concerned or the head of faculty.
Some complaints are covered under another policy or by special legislation e.g. occupational health and safety or anti-discrimination policies. You will be advised if this is the case with your complaint.
You will be told the name of the person who is dealing with your complaint.
Occasionally more serious or complex complaints require investigation. These can take a longer time to resolve. If this happens, you should be informed of the progress and the outcome of your complaint by phone or in writing at regular intervals until the matter is resolved.
If you have not heard from the person handling the complaint within a reasonable time, call to ask them what is happening.
Will my complaint be confidential?
The person dealing with your complaint will advise you if confidentiality applies to your case, but generally it can't be guaranteed. If your complaint is about another person they have a right to know the allegations and be given a chance to respond.Can I make an anonymous complaint?
Yes, you can make your complaint anonymously. However, it may be difficult to resolve an anonymous complaint if you do not provide your contact details and further information is required.What are the possible outcomes?
- The complaint is upheld (in part or in full) and where appropriate, one or more of the following actions may be offered to you:
- action to fix or improve the situation
- an apology
- an explanation
- an admission that the situation could have been handled differently or better
- an assurance that the event complained of will not recur
- an explanation of the steps that have been taken to ensure that it will not happen again, and/or
- an undertaking to review the department's or TAFE's policies in light of the complaint.
If you are not happy with the result, you may ask for a review of your complaint by contacting the institute director.
You can find out the contact details by asking a staff member at the campus administration office, by calling your local TAFE NSW institute or completing an online enquiry form.
What if I am still not satisfied with the outcome?
If you feel that you haven't been treated fairly or that the result is unreasonable, you may wish to seek a review from an independent organisation. External bodies that may be able to assist include:
NSW Ombudsman
Ph: 02 9286 1000
www.ombo.nsw.gov.au
Anti-Discrimination Board of NSW
Ph: 02 9268 5555
www.lawlink.nsw.gov.au/ADB
From: sama...@hotmail.com
To: justin...@tafensw.edu.au; blair...@yahoo.com; colin....@tafensw.edu.au; web-design...@googlegroups.com; jeanie....@gmail.com; cross...@gmail.com; sylvi...@yahoo.com.au; djpa...@clubtelco.com; garypp...@gmail.com; craigs...@hotmail.com; eldred...@yahoo.com.au; madblon...@hotmail.com; coreyda...@gmail.com; rem1...@hotmail.com
Subject: [webdesign] FW: Complaint Notification
Date: Mon, 16 Nov 2015 17:19:06 +1100
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