VN Seller Operation & Penalty Point Report_ 2020-03-16

[Bao Thinh Vuong]

Hi all,

 

• VN User Performance Tracker Q1 (NFR & LSR) has been updated HERE.
• VN Seller Penalty Point Tracker Q1 (Accumulated Penalty Point) has been updated HERE.
• VN OS Penalty Point Tracker Q1 & This week have been updated HERE.
• Please send email to SOS team (sossh...@googlegroups.com) if you want to appeal NFR/LSR for sellers.

 

Note:

• Due to large file size, GG-Docs is no longer able to handle Seller Penalty Point Tracker & User Performance Tracker. Kindly download the file to your local laptop to use.
• Change in NFR/LSR calculation from L30Ds to L7Ds from this quarter onwards.

 

 

OVERALL:

• ­This week: 38,641 sellers hit new penalty points with 74 OS and 479 PS.
• 219 PS to be off-boarded.
• 26 OS are banned from marketing campaign and more, and 21 OS are to be received punishment next week (warning)
• Home & Living continues to have the most managed sellers hitting penalty points, with NFR and LSR stands out.

 

DETAILS:

Penalty duration: 28 days, starting from the 1^st date seller reaching a new penalty tier.

Under punishment: Tier-1 and higher

 

1. Q4 Penalty Point Performance

Accumulated penalty point during Q1 (from 6-Jan)

         

 

 

2. This week penalty point performance

Breakdown by No. of sellers newly hit penalty point of this week BY:

         

2.1.       BY No. of penalty point

 

 

2.2.       BY each violation type

 

 

 

2.3.       BY CAT (managed sellers)

 

 

 

 

Note: Below is the highlight of OS/Mall penalty point performance (detail HERE)

• 26 OS/Mall sellers receiving punishments (Banned from marketing campaigns, Remove free or shipping rebates, etc.)

 

Total sellers under punishment:	26
shopid	username	gross_order	Main_CAT	BD PIC	total_ penalty_point	current_tier	Penalty type	Begin date	End date	No. order
11824260	suntekvietnam	36977	Consumer Electronics	huyenmi...@shopee.com	4	1	Ban from marketing campaign	15/03/2020	12/04/2020	1
142005723	topk.vn	34505			6	2	Ban from marketing campaign, Remove free shipping or shipping rebates, Hide all listings from browse	15/03/2020	12/04/2020	2
78625571	alami.	21592	Men Shoes	phuongt...@shopee.com	8	2	Ban from marketing campaign, Remove free shipping or shipping rebates, Hide all listings from browse	08/03/2020	05/04/2020	3
23321788	familybookstore94	16240	Books	hoangh...@shopee.com	4	1	Ban from marketing campaign	15/03/2020	12/04/2020	4
13690137	matkinhshady	15602	Men Clothes	thanhtra...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	5
47401874	aemen.store	12369	Men Clothes	kimoa...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	6
37956747	luxury_store	11341	Automotive	tunglam...@shopee.com	8	2	Ban from marketing campaign, Remove free shipping or shipping rebates, Hide all listings from browse	23/02/2020	22/03/2020	7
19531909	quancantennis	5008	Sports & Outdoors	tramy...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	8
92937520	owen.fashion	4460	Men Clothes	kimoa...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	9
143817391	dep21_officialstore	3827	Health & Beauty	nam.ngu...@shopee.com	4	1	Ban from marketing campaign	15/03/2020	12/04/2020	10
78562968	minhlongbook	2648	Books	hoangh...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	11
96728516	nhasachcachep	2453	Books	hoangh...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	12
82611496	supersportsvn	2322	Sports & Outdoors	thephon...@shopee.com	6	2	Ban from marketing campaign, Remove free shipping or shipping rebates, Hide all listings from browse	15/03/2020	12/04/2020	13
100703088	bitas_store	2288	Men Shoes	anhdo...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	14
37276972	lienhiepthanh	1736	Sports & Outdoors	thephon...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	15
163295122	mintuu0931454743	1325	Kid's Fashion	thanhh...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	16
18314591	vppquocanh	959	Books	quangt...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	17
225761145	sulwhasoo_official_store	906			4	1	Ban from marketing campaign	15/03/2020	12/04/2020	18
35229342	sunday_shoes	796	Women Shoes	lanhuon...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	19
172491500	diavo	679	Sports & Outdoors	anhtua...@shopee.com	3	1	Ban from marketing campaign	15/03/2020	12/04/2020	20

 

 

• 21 OS/Mall sellers in danger of being received penalties next week(warning), top 20 as below:

 

Total sellers enable under punishment:	21
shopid	username	gross_order	Main_CAT	BD PIC	total_ penalty_point	current_tier	No. order
29935989	thefaceshop_officialstore	24175	Health & Beauty	tunglam...@gmail.com	2	0	1
26858628	sablanca	10928	Women Shoes	baotra...@shopee.com	2	0	2
193207976	merzy.officialstore	7209			2	0	3
64611946	vifon	6915	Grocery	linhd...@shopee.com	2	0	4
88136347	huucuong.	3460	Men Shoes	anhdo...@shopee.com	2	0	5
146825898	aaucorp.vn	1901	Home & Living	myli...@shopee.com	5	1	6
154779484	penguinbooks888	1552	Books	hoangh...@shopee.com	2	0	7
75196765	kojiba.official	1512	Men Clothes	kimoa...@shopee.com	2	0	8
115295426	hondasaigonezi	1382	Automotive	phatdat...@shopee.com	5	1	9
63519549	supor_officialstore	1124	Home & Living	myli...@shopee.com	2	0	10
93713176	kclosetvn	1093	Kid's Fashion	thanhh...@shopee.com	2	0	11
139396681	parcoofficialstorevn	1065	Health & Beauty	thuhie...@shopee.com	2	0	12
139249594	asus_flagship_hch_store	742	Computer & Laptop	dangkh...@shopee.com	2	0	13
58348253	namu8228	474	Women Clothes	hongvan...@shopee.com	2	0	14
182625392	revlon_official_store	384	Health & Beauty	thuhie...@shopee.com	2	0	15
75123404	soxbox	313	Men Clothes	kimoa...@shopee.com	2	0	16
90512408	vincyhomewear	98			5	1	17
152179638	ecommiennam	54	Home Appliances	trungs...@shopee.com	2	0	18
73620133	xipi.vn	19			2	0	19
215119779	speranza_spa	10			2	0	20

 

 

Thanks and Best Wishes

-------------------------

Vuong Bao Thinh

Operation Solutions

 

Tel +84 856 114 121 | Skype thinh.v...@gmail.com

Address 17^th Floor, Saigon Central Tower 2, 67 Le Loi, Dist. 1, HCMC

 

[Thu Tran]

+ CSQA: @Thu Phuong Nguyen Thi @Tutrinh Nguyen [VN]: lấy sheet data.

Vào Th 4, 18 thg 3, 2020 vào lúc 11:31 Bao Thinh Vuong <baothin...@shopee.com> đã viết:

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Thu Tran Thi Minh (Ms.)

Customer Service Department  |  QA & Training Supervisor

Mobile +84 903 72 60 97  |  Skype Thu Tran QA

Address: Floor 17th, Saigon Centre- Office Tower 2, 67 Le Loi, Ben Nghe Ward, District 1, HCMC.