Hi Tom,
We're going to collect as much data as possible to try to find the problem. It is possible that your Easticsearch or Kibana services are in a failed state. Could you execute and paste the output of the commands below:
systemctl status elasticsearch -l
systemctl status kibana -l
Could you paste here the logs you’re getting from Kibana? And the logs of Elasticsearch with cat /var/log/elasticsearch/my-cluster.log?
Let’s see if there’s any error log to help us identify what’s going on.
And please, can you send the content of your /etc/elasticsearch/elasticsearch.yml and your /etc/kibana/kibana.yml files?
Regards.