hello, could you pass me the following information?
Manager version:
Manager OS:
Agent version:
Agent OS:
Target version:
The manager is the one who downloads the WPK from the internet, so he needs internet access to then shares this WPK with the agents.
Check connectivity from agents to manager to port 55000
Another thing that can affect this process is a latency issue in the connection between the agent and the manager, can you validate the speed of the connection between them?