The service name is invalid

[Leonardo Rodrigues]

Hello Wazuh team

I am getting an error activating the installed agent via powershell.
You can help?


The error I get after running the command

NET START WazuhSvc


"The service name is invalid"

[Francisco Tuduri]

Hello Leonardo!

Could you share what versions did you install? and what steps or guide did you follow to install the agent?

Regards!

[Francisco Tuduri]

A couple of extra questions:

Was this a fresh installation or were you trying to upgrade the agent?

What Windows version are you using?

Could you check the contents of the installation directory?

ls 'C:\Program Files (x86)\ossec-agent\'

Could you share the output of this command to see if the agent is installed?

Get-CimInstance -Class Win32_Product -Filter "Name = 'Wazuh Agent'"

Thanks!

[Leonardo Rodrigues]

Hello Francisco

It's a new install in the system Windows Server 2012 R2.

PS C:\Program Files (x86)> cd .\ossec-agent
PS C:\Program Files (x86)\ossec-agent> ls


    Directory: C:\Program Files (x86)\ossec-agent


Mode                LastWriteTime     Length Name
----                -------------     ------ ----
d----        16/03/2023     17:40            upgrade
-a---        17/03/2023     11:09          0 client.keys.
-a---        19/08/2022     08:02        383 local_intern
-a---        17/03/2023     11:09       9935 ossec.conf.s


PS C:\Program Files (x86)\ossec-agent>  Get-CimInstance -Class Win32_Product -Filter "Name = 'Wazuh Agent'"
PS C:\Program Files (x86)\ossec-agent>
PS C:\Program Files (x86)\ossec-agent>

[Francisco Tuduri]

Hello Leonardo,

I assume you are installing v4.3.10.

Are you following this guide: https://documentation.wazuh.com/current/installation-guide/wazuh-agent/wazuh-agent-package-windows.html ?

Is it possible that you installed it from a regular user PowerShell instead of as Administrator?

I just tried that, installing from a non-administrator powershell, and no error was displayed but the agent was not installed. Then I tried with administrator privileges and it worked correctly.

[Leonardo Rodrigues]

Hello Franciso,

I followed your instructions and the problem was solved.

Thanks for the help.

[Francisco Tuduri]

Great! Glad that it is working now! And thanks for letting us know that.

Have a nice day!