I want to create a rule based on 504, 506 and 503 to raise to level 12 when an agent goes offline at a certain time (e.g. from 18:00 to 21:00). But I want to base it on a list of agents or on a variable where I define the critical agents
Can you help me please?
I've been testing the rule configuration but it doesn't work for me.
I have configured so that every time an agent is disconnected or the service is stopped, it raises it to level 12, but I want to add the list of excepted servers in certain time ranges because in those times they are scheduled to restart and it is a normal behavior
I attach my rule file, if you can help me please because it does not work.