There are no log entries present in /var/ossec/logs/alerts/alerts.json on the associated manager. The agent details have been verified using /var/ossec/bin/agent_control -i <agent_id>.
The primary objective of this case is to address that the agents are not only failing to generate logs, but are also not visible in the Wazuh console. Despite this, the agent.conf contains the correct server configuration.
During initial troubleshooting to determine why the agents are not appearing in the console, it was observed that the ossec.log file is empty.
Please note that restarting the Wazuh agent service must be avoided, as multiple agents are experiencing the same issue.
Given that the required ports (1514/1515) are open, guidance is requested on the next steps to identify why the agents are not reporting to Wazuh