Fwd: Marina Mechanical Statement

[Watt Property]

---------- Forwarded message ---------
From: Watt Property <onehalli...@gmail.com>
Date: Wed, Nov 27, 2024 at 4:04 PM
Subject: Re: Marina Mechanical Statement
To: <A...@marinam.com>
Cc: <watt-prope...@googlegroups.com>

HI Account Receivable at Marina Mechanical Services, 

After reviewing the invoice and work order you sent in your last email, we noticed some issues. 

There are duplicate work orders present and some services listed in the contract are not peformed. 

To help clarify  we have attached the invoice and work order with notes explaining these discrepancies. Additionally  we have included the original contracts. 

The first original contract listed only one HVAC system to be serviced. However, our building has 8 HVAC systems in total, so we asked to include the other HVAC systems in the contract.
Your work order indicates that there are only 1 HVAC system was serviced. 

The toal labor was the 2 hrs performed by Andrew and another 15 hours perform by Corlon. In conclusion, there are 17.5 hours of labor in total performed in the previous serivce. 

We do not believe the 17.5 hours of service performed by your technicians justify for $5,983.20. 

In addition, the comments says everything is working properly. However, two of the HVAC systems actually failed and were not working properly. We requested a system checkup but were declined. We ended up to hire another licensed HVAC company to complete the repair. 

Marina Mechanic did not complete the work as per contract. For this reason, we believe we should not pay the full amount shown on the invoice.

I'll be in office on Wednesday and Friday, 12/04 & 12/05, and available for phone call after 11AM. Let's schedule a time to speak on the phone and review the invoice together. 

Kind regards, 

Karena 

On Fri, Nov 1, 2024 at 9:41 AM <A...@marinam.com> wrote:

Emailed Report Attached

[Watt Property]

For your reference, the attached on this email was the first contract with Marina. 

According to the service Marina Mechanics provided to Watt Property in July was in line with the 1st contract agreement; however, we are being charged for the 2nd contract agreement. 

Please review the details and let's schedule a time to discuss. Thank you. 

Best regards, 

Karena 

[Jason Gray]

Hello Karena, 

I am the field service manager here at Marina Mechanical, I have pulled and reviewed the contract for your account. You had an initial contract for the amount of $11,125 per year. That contract was void and a new contract was signed on 5/1/24 adding in more equipment. That new contact was for a yearly amount of $23,934 or $5,983.50 a quarter. This is the contract that we are working off of and invoicing against. Please see the attached copies. Let me if you have any other questions. 

Thank you,

Jason

	Jason Gray Field Service Manager 4763 Bennett Drive Livermore, CA 94551 W: (510) 614-3500 C: (510) 715-1344 F: (925) 294-9238 www.marinam.com

From: Watt Property <onehalli...@gmail.com>

Sent: Tuesday, December 3, 2024 4:23 PM
To: AR <A...@marinam.com>

Cc: watt-prope...@googlegroups.com

[Karena Zhu]

Hi Jason, 

Thank you for your reply. I completely understand the difference on the 1st and the 2nd contract. 

For the services that are listed on the 2nd contract, can you please provide the completed work orders that aligns to the itemized services? The reason is because the work orders and labor hours that your team provided did not match with the services listed on the 2nd contract. 

Looking at the work orders, two of them had duplicated labor hours; if you looked at all 4 work orders thoroughly, only 17.5 hours of labor were performed, which means $342 per labor hour for the service. We have 8 HVACs, several equipment in the basement, boilers, and a cooling tower. In addition, it says in the contract that your team will help to inspect the system and see if there's any problems. However, we have brought to your team's attention that two of the ACs were not working properly and see if they can help us to inspect the machines. The report your team provided to us indicated everything was working properly, and which was not true. We ended up receiving a citation from the City of San Francisco for ACs not working properly in August, and we had to hire another professional to run a 2nd inspection and finally fixed the ACs. 

If you believe your team has delivered every service listed in the contract, kindly provide us with the proof. Please no backdated work orders. I'd be happy to speak with you on the phone. I'll be in the office this Friday, 11/06/24, from 11AM to 5PM. Thank you. 

Best Regards, 

Karena 

Tel: 415-421-7640

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[Carna Phillips]

Hi Karena,

I am the Director of Operations and am hoping to get this issue resolved and behind us.  Here is my understanding of the situation related to the invoice in question.

Our two technicians, Andrew Lapachet and CJ (Corlon) Morris, arrived on July 25^th to start the performance of the maintenance on your (8) CRAC units, boiler and cooling tower.  After a walk through with someone from your company, Andrew was pulled off for an urgent service call.  CJ continued with the PM and completed all tasking for the CRACs (filter changes, belt inspections, greased bearings (including the boiler), and cleared all drain lines.  Andrew was not returned to the site to complete the boiler and CT based on a scheduling mistake, and an understanding from your team that you had .  

I'd be willing to credit you a total of 6 hours of labor at $193.50 (your contracted rate) to accommodate the cooling tower not being completed.  The PM is for 20.5 hours, the two techs were only there for 17.5 hours as you stated, and the cooling tower did not get completed which is another 3 hours.  This equates to $1,161.50.  

$5,983.20 - 

$1,161.50

--------------

$4,821.70 total due to Marina Mechanical Services for services rendered

We hope you find this accommodation fair.  I feel this is because work was done, filters and belts were purchased, travel was made.  

Carna Phillips Director of Operations

4763 Bennett Drive Livermore, CA 94551

W: (510) 614-3500 C: (925) 989-4562 F: (925) 294-9238 www.marinam.com

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From: Karena Zhu <karenaz...@gmail.com>
Sent: Wednesday, December 4, 2024 3:59 PM
To: Jason Gray <jg...@marinam.com>
Cc: Carna Phillips <CPhi...@marinam.com>; Olivier Ecaterinis <OEcat...@marinam.com>; watt-prope...@googlegroups.com <watt-prope...@googlegroups.com>; Lori Jacob <LJa...@marinam.com>
Subject: Re: Marina Mechanical Statement - Watt Property - URGENT RESPONSE

 

[Lori Jacob]

Good Morning Karena,

 

I am following up on the email below from Carna, please send payment in the amount of $4,821.70.

 

Thank you,

 

Lori

 

Lori Jacob Service Billing/Collections Specialist

4763 Bennett Drive Livermore, CA 94551

W: (510) 614-3500 C: F: (925) 294-9238 www.marinam.com

[Karena Zhu]

Hi Carna, 

Thank you for your reply. 

If our contract hourly rate is $193.50, and the total service rendered was 17.5 hours, the total dollar amount would be $3,386.25. 

My senior management disagrees with $4821.70 total due because it does not justify the services rendered. 

Given the filters and belts that were purchased and provided to us, we have no problem to cover this expense. 

Please provide receipts how much it costs in total, and we'll be willing to make the payment for the actual labor hours plus the supplies/materials used to provide the service. 

Best regards, 

Karena Zhu 

415-421-7640

[Carna Phillips]

Hi Karena,

The way you are pricing out our recent visit is based on a time and material perspective.  Our annual service contracts, which you agreed to, take all hours and materials for the year, and divide that annual price equally over 4 quarters, regardless of the actual hours spent on the site doing the maintenance visits.  

This means that the invoices won't always line up with hours spent on site.  2 quarters a year we likely spend more time than allotted, and the other 2 quarters may be less.  We annualize the price and break it up into equal payments to help with budgeting, and usually by customer request.  This is the PM contract you signed off on.     

If you would like us to proceed in a T&M fashion as you suggest below, we will be happy price out our recent sump pump, cooling tower, and boiler visits at T&M pricing, which would cost you much more than the quarterly contracted amount agreed on.

We feel the suggested discount is more than fair.

	Carna Phillips Director of Operations 4763 Bennett Drive Livermore, CA 94551 W: (510) 614-3500 C: (925) 989-4562 F: (925) 294-9238 www.marinam.com

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From: Karena Zhu <karenaz...@gmail.com>
Sent: Monday, December 16, 2024 1:58 PM
To: Carna Phillips <CPhi...@marinam.com>
Cc: Jason Gray <jg...@marinam.com>; Olivier Ecaterinis <OEcat...@marinam.com>; watt-prope...@googlegroups.com <watt-prope...@googlegroups.com>; Lori Jacob <LJa...@marinam.com>

[Lori Jacob]

Good Morning Karena,

 

I am following up on the email below from Carna, please send payment in the amount of $4,821.70.

 

Thank you,

 

Lori

 

 

Lori Jacob Service Billing/Collections Specialist

4763 Bennett Drive Livermore, CA 94551

W: (510) 614-3500 C: F: (925) 294-9238 www.marinam.com

From: Carna Phillips <CPhi...@marinam.com>

Sent: Monday, December 16, 2024 3:30 PM
To: Karena Zhu <karenaz...@gmail.com>

[Karena Zhu]

Hi Lori, 

I relayed the message to the senior management. They haven't had the answer for us yet. 

In response to Carna's reply, it appears that the communication was quite off. Based on the work report provided to us, the technician did not complete the maintenance on all items listed on the contract. We also indicated to your office that the technicians did not complete the work on all ACs. Regretfully, no one has listened to our feedback. Every message from Marina Mechanics' upper management is about demanding payment from us. As such, the Watt Property senior management is disputing the charge on the incomplete work. 

I'll follow up with the senior management today and circle back. Thank you. 

Best regards, 

Karena 

[Carna Phillips]

Hi Karena,

I'm sorry you feel we have not listened to you.  

I have spent lots of time talking to our Service Manager, and the two technicians that were onsite that day to perform the maintenance.  

What do you consider a fair price for the work performed?  I'd like for this to be resolved and behind us.

	Carna Phillips Director of Operations 4763 Bennett Drive Livermore, CA 94551 W: (510) 614-3500 C: (925) 989-4562 F: (925) 294-9238 www.marinam.com

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From: Karena Zhu <karenaz...@gmail.com>
Sent: Monday, December 23, 2024 12:24 PM
To: Lori Jacob <LJa...@marinam.com>
Cc: Jason Gray <jg...@marinam.com>; Olivier Ecaterinis <OEcat...@marinam.com>; watt-prope...@googlegroups.com <watt-prope...@googlegroups.com>; Denise Nelson <dne...@marinam.com>; Carna Phillips <CPhi...@marinam.com>