Webassign Support Number
Billy Cromer
Beginning Fall 2018 the login prcedure has changed slightly. You still need to first log in with your identikey at Then if you have not already done so, you will be asked to sign in with a Cengage account. If you already have a Cengage account that was used for another course you can use that here, otherwise create a new account with your CU email address. After that you should see your class(es).
If you are waitlisted, you can still have an account in WebAssign and are responsible for keeping up with class assignments. You cannot get an extension for assignments that were missed for failure to follow these instructions!
Please browse the FAQs below for answers to common problems. If you are still having trouble you can send an email to math...@colorado.edu.
Emails should include your first and last name, Identikey user name, student ID number, what MATH course you are in, and the class section number. Emails should be answered within 24 hours.
For MATH classes please make sure you are signing in at the CU login page (as seen below):
Course material will not be available until the Sunday before classes begin. Attempts to sign in before this date will likely fail.
STOP! You are in the wrong location, MATH classes do not use class keys and you cannot create your own account. Please make sure you are signing in to the CU login page with your Identikey credentials to access MATH classes:
To transfer to a different class in WebAssign, please use the email link above, and also let us know the course and section number WebAssign currently lists you in (so we can remove that account) and the course and section number you SHOULD be listed in (so a new account can be created, or if you are in the same course then your existing account and any completed assignments will be transferred to the correct section).
The grades from WebAssign have to be transferred by your instructor before you will see them on myCUinfo. This may only happen around midterms and final exams, or it may happen more frequently, however if your score is registered in WebAssign then it will be transferred by the end of the semester.
Student accounts are created automatically just before classes start at the beginning of the semester, and often times students are signed up or waitlisted for mutiple sections. When you log in to WebAssign take a look to see what section number it has you listed in. If this information is not correct please use the email link above and include what course and section number WebAssign shows you are in, and what course and section you SHOULD be in. Your account and completed assignments will be transferred to the correct class and become available for your instructor to transfer to myCUinfo.
If you already purchased an access code while in the APPM class, please let us know which course and section number when you send an email, and we will have your access code transferred to your new MATH class.
Some times if you close your browser window without logging out of WebAssign, cookies can be left behind that confuse the site. Please log out of WebAssign, then delete all browser cookies for webassign.net. Now close and restart your browser and log back in to WebAssign again.
If you are waitlisted for a class at the beginning of the semester you can still obtain a WebAssign account and are responsible for keeping up with assignments. You cannot get an extension for missed assignments if you have failed to follow these instructions.
Extensions may be given for medical or other emergencies, but check with your class instructor for approval. If approval is given, ask your instructor to email math...@colorado.edu and let us know what course and section number, which assignments to provide the extension for, and what date to extend them to.
WebAssign only shows assignments from the previous two weeks by default, however it is possible to see all of the assignments from your class. At the top of your assignment list will be a bar (as below) showing the number of past and current assignments. If you click where it says "All" then you will be shown a list of all assignments beginning at the start of the semester.
I am looking for away to give a Calculus exam in Canvas next week and I have no idea how to do this in Canvas. I use Webassign for their homework but Webassign only has a lockdown browser. Any ideas or suggestions?
I've decided to still issue paper and pencil tests to my classes. WebAssign has allowed free access and 4 of my 7 differential equations students have used it in calculus, but the other 3 have not and I didn't want to switch over to online.
I'm making several versions of a PDF exam available as a question group inside a Canvas quiz. Once the students start the quiz in Canvas, they will get a link with a PDF. They can print it if they have a printer or write their answers on paper if they do not. It's timed and at the end of the time, they scan their work with Adobe Scan and upload it into Canvas.
I toyed with the idea of having a quiz question that was a file upload so it was all there in one spot, but it had some severe drawbacks for me. I had to do download the submissions, individually, open them with Acrobat Reader (I've got the full version), mark them up, save them, and then attach them as a submission comment to the students. They would need to have Acrobat Reader (or another reader that supports comments) to read the comments I left.
Instead, I opted for creating a separate assignment where they could submit the actual exam as a PDF. Then I get to use DocViewer to mark on the exam directly and they students don't need any special tools to read it. I also created a rubric with a criterion for each question that has the number of points that question is worth. I grade mine on a uniform scale using awesome, good, okay, fair, poor, none and so I can mark up the points and let Canvas total it. The students get to see how they did on each question, even if I don't write something on their exam with DocViewer. Then, I use a tool that I'm writing that downloads the rubric results so I have a record of how each student did.
I know that they are going to cheat. Well, I guess it depends on what you call cheating. I know if you let students be at home (which we must) in front of a computer (which we must) that has internet access (which it must), that you cannot expect them to not use resources available to them. I'm not going to use some proctoring software because there are typically ways around that as well and it puts some of our students at a disadvantage. They may not have had a webcam available and they can't go get one now and we don't want to throw that cost on them.
I'm going to put in an honor statement basically saying it's okay to use non-human resources and then make the questions the kind that students won't be able to do in the time allowed if they don't already know what they're doing. Yeah, they may pull up Maxima to do some simplification, but I do that in class as well - I don't want to spend 50 minutes doing algebra on a power series solution when we're already spending 20 minutes doing the differential equations portion. If I'm assessing (in differential equations) something that requires partial fractions or integration by parts, am I really concerned that they can do that by memory or do I want to focus on the content of the course we're on?
Now, if they were face to face with me -- yes, I would monitor the situation while they take the exam and make sure that they're not using any other tools. But these are extraordinary times and I have to realize I have to change what I'm doing because the old way just won't work anymore.
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