ENGAGED: The Service Game Face (Pizza Today Magazine Sept 2009)

[Mr Paul C. Paz]

ENGAGED: The Service Game Face Pizza Today Magazine (Sept 2009) by Paul Paz - WaitersWorld.com WaitersWorld authors feature article in Pizza Today Magazine Sept 2009 electronic and print edition. Engaging customers with genuine hospitality, especially under stressful situations, is a skill not a natural gift. Staff must be trained in this skill or they are left with only one emotion to represent your your company face-to-face with customers: PANIC! See page 20 at this Pizza Today Magazine link: http://www.pizzatoday.com/IMags/Piz0909/pageflip.html