Spring 2010 ENG301 Many papers Solved MCQs
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Question No: 1 ( Marks: 1 ) - Please choose one
A letter that completes a valid contract between a buyer and a seller is called:
► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question No: 2 ( Marks: 1 ) - Please choose one
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 3 ( Marks: 1 ) - Please choose one
While sending the message, you are__________
► decoder
► encoder
► decoder and encoder
► initiater
Question No: 4 ( Marks: 1 ) - Please choose one
In----------- characteristics such as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
Question No: 5 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; you are applying which one of the following principles:
► Conciseness
► Concreteness
► Completeness
► Consideration
Question No: 6 ( Marks: 1 ) - Please choose one
-----------------means judging other people or countries by the cultural standards
of your group.
► Ethnography
► Anthology
► Anthropology
► Ethnocentrism
Question No: 7 ( Marks: 1 ) - Please choose one
Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called:
► Semantic barriers (Convention of meaning)
► Physical Barrier
► Psychological barriers
► Barriers involving values attitudes etc
Question No: 8 ( Marks: 1 ) - Please choose one
It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.
Match this statement with one of the following concepts:
► Globalization
► Marketing
► Communication
► Americanism
Question No: 9 ( Marks: 1 ) - Please choose one
Sometimes an extra message is added at the end of a letter. It may be something important or some personal comment. This is called----------------------------------.
► enclosure(s)
► copy notation
► postscript
► attention line
Question No: 10 ( Marks: 1 ) - Please choose one
This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 1 ( Marks: 1 ) - Please choose one
Memo is the short form of:
► Mamorandum
► Memory
► Memorial
► Momentom
Question No: 2 ( Marks: 1 ) - Please choose one
Communication has an ancient foundation and its roots go back to the time of Greeks,this is called:
► Oral communication
► Written communication
► Non-verbal communication
► Inactive communication
Question No: 3 ( Marks: 1 ) - Please choose one
------------------ machine scans a printed page, converts it to a signal, and transmits it.
► A Facsimile
► A Photocopy
► An Electronic
► A Printer
Question No: 4 ( Marks: 1 ) - Please choose one
A message of congratulation or commendation is much like the message of:
► Condolence
► Appreciation
► Refusal
► Acceptance
Question No: 5 ( Marks: 1 ) - Please choose one
An exchange of information within an organization is called:
► Internal communication
► External communication
► Horizontal communication
► Vertical communication
Question No: 6 ( Marks: 1 ) - Please choose one
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 7 ( Marks: 1 ) - Please choose one
Vocal characterizers include:
► Laughing, crying
► Intensity, pitch
► Sound, silent pauses
► Sneeze, tone
Question No: 8 ( Marks: 1 ) - Please choose one
------------- are individual cultural variables.
► Economics, politics
► Accepted dress, manners
► Language, social norms
► Social norms, manners
Question No: 9 ( Marks: 1 ) - Please choose one
The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.
► begin
► end
► write
► conclude
Question No: 10 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 1 ( Marks: 1 ) - Please choose one
The essence of---------------is making a sale.
► Persuation
► Inquiry
► Concession
► Sale
Question No: 2 ( Marks: 1 ) - Please choose one
An effective way of maintaining communication with employees is to monitor:
► Feedback
► Behaviour
► Environment of the company
► Situation
Question No: 3 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 4 ( Marks: 1 ) - Please choose one
A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive.
These are called:
► Groupware
► Teleconferencing
► Faxes
► Voice Mail
Question No: 5 ( Marks: 1 ) - Please choose one
AIDA plan stands for:
► Attention, Interest, Desire, Action
► Authority, Interest, Disclose, Accuracy
► Accuracy, Internal, Diction, Attention
► Action, Interest, Desire, Authority
Question No: 6 ( Marks: 1 ) - Please choose one
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
Question No: 7 ( Marks: 1 ) - Please choose one
Which one is not related to close paragraph?
► Make Action
► Keep Last Paragraph Concise and Correct
► End on a Positive, Courteous Thought
► Make a refusal statement
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following parts are related to business letters?
► Heading
► Date
► Inside address, salutation
► All of the above
Question No: 9 ( Marks: 1 ) - Please choose one
Clarity is achieved in part through a balance between ……………………………….
► Precise and familiar language
► Complex and difficult language
► Easy and simple language
► Rough and tough language
Question No: 10 ( Marks: 1 ) - Please choose one
Advancement in technology has brought changes in the business market.
Which one is not correct from the following:
► increased demand of things.
► made communication easy.
► increased market competition.
► ignored local markets.
Question No: 1 ( Marks: 1 ) - Please choose one
In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as:
► The semi block
► Full block
► Modified block
► Long block
Question No: 2 ( Marks: 1 ) - Please choose one
Individual cultural variables include:
► Chronemics, proxemics
► Space zone, oral communication
► Adopters and duplicators
► Verbal and written communication
Question No: 3 ( Marks: 1 ) - Please choose one
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 4 ( Marks: 1 ) - Please choose one
When a vice president in an organization sends message to the sales manager, which type of flow is it?
► Upward
► Downward
► Horizontal
►Upward and downward
Question No: 5 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
►General theory
► Rhetorical theory
► Electronic theory
Question No: 6 ( Marks: 1 ) - Please choose one
Sometimes an extra message is added at the end of a letter. It may be something important or some personal comment. This is called----------------------------------.
► enclosure(s)
► copy notation
► postscript
► attention line
Question No: 7 ( Marks: 1 ) - Please choose one
It means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. For this purpose, denotative words will be used instead of connotative words.
Match this statement with one of the following principles of communication:
► Clarity
► Conciseness
► Consideration
► Concreteness
Question No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following components does not make up an email system?
► Users
► Messages and protocols
► Senders’ and Recipients’ Addresses
► Audio conference
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is not an aspect of a buffer?
► Agreement
► Appreciation
► Assurance
► Conflict
Question No: 1 ( Marks: 1 ) - Please choose one
When the company thinks your audience will be interested in what you have to say or willing to cooperate, it usually opts for:
► Indirect approach
► Direct approach
► Neutral approach
► Modern approach
Question No: 2 ( Marks: 1 ) - Please choose one
A contract of selling and purchasing services is called:
► A credit letter
► A collection letter
► An order letter
► A sales letter
Question No: 3 ( Marks: 1 ) - Please choose one
While sending the message, you are__________
► decoder
► encoder
► decoder and encoder
► initiater
Question No: 4 ( Marks: 1 ) - Please choose one
The important and highly visible parts of nonverbal communication are:
► Pamphlet, leaflets
► Appearance, clothes
► Letters and memos
► Document, registry
Question No: 5 ( Marks: 1 ) - Please choose one
For a good communicator, it is important to predict how the customer will respond and this aspect is called:
► Perception
► Perfection
► Personality
► Practice
Question No: 6 ( Marks: 1 ) - Please choose one
Which one is individual cultural variable from the followings?
► Politics
► Decision Making
► Social Norms
► Language
Question No: 7 ( Marks: 1 ) - Please choose one
Which one is not the component of communication process from the followings?
► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological
Question No: 8 ( Marks: 1 ) - Please choose one
It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the suggestions is not the part of replies to inquiries?
► Give the Exact Information Requested
► Express Appreciation for the Inquiry
► Sell Your Organization or Product
► End with a Negative Closing
Question No: 10 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper with the name and address of a person or an organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question No: 1 ( Marks: 1 ) - Please choose one
Recommendation letter provides:
► Suggestion
► Information
► Advice
► Material information
Question No: 2 ( Marks: 1 ) - Please choose one
A letter that completes a valid contract between a buyer and a seller is called:
► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question No: 3 ( Marks: 1 ) - Please choose one
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 4 ( Marks: 1 ) - Please choose one
For a good communicator, it is important to predict how the customer will respond and this aspect is called:
► Perception
► Perfection
► Personality
► Practice
Question No: 5 ( Marks: 1 ) - Please choose one
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 6 ( Marks: 1 ) - Please choose one
Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called:
► Semantic barriers (Convention of meaning)
► Physical Barrier
► Psychological barriers
► Barriers involving values attitudes etc
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above
Question No: 8 ( Marks: 1 ) - Please choose one
- -------------is the way by which a message is communicated.
► Medium
► Context
► Feedback
► Network
Question No: 9 ( Marks: 1 ) - Please choose one
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
Question No: 10 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 1 ( Marks: 1 ) - Please choose one
- ---------------- is standard part of a letter.
► Copy notation
► Attention line
► Salutation
► Postscript
Question No: 2 ( Marks: 1 ) - Please choose one
In business communication, whenever someone gives you a favour or when an action deserves praise, which letter is written?
► Letter of congratulation
► Letter of condolence
► Letter of Invitation
► Letter of appreciation
Question No: 3 ( Marks: 1 ) - Please choose one
Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:
► Four persons
► One person
► Six persons
► Three person
Question No: 4 ( Marks: 1 ) - Please choose one
Stroking, hitting, holding or guiding the movement of another person are examples of:
► Touching behavior
► Body movement
► Physical characteristics
► Duplicators
Question No: 5 ( Marks: 1 ) - Please choose one
Which one is not the component of communication process from the followings?
► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological
Question No: 6 ( Marks: 1 ) - Please choose one
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
Question No: 7 ( Marks: 1 ) - Please choose one
How many punctuation styles are usually used in business communication?
► One
► Two
► Three
► Four
Question No: 8 ( Marks: 1 ) - Please choose one
In which situation do we write acknowledging an order letter?
► Welcome the customer
► Discourage the customer
► Apologize
► Sympathies
Question No: 9 ( Marks: 1 ) - Please choose one
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
Question No: 10 ( Marks: 1 ) - Please choose one
What is business communication?
► To send your message in the business world.
► To achieve good will among the customers.
► To win angry customers.
► All of the above.
Question No: 1 ( Marks: 1 ) - Please choose one
Memo is the short form of:
► Mamorandum
► Memory
► Memorial
► Momentom
Question No: 2 ( Marks: 1 ) - Please choose one
If a customer omits necessary information on an order, the company cannot process, this is called:
► Incomplete or vague order
► Complete and clear order
► Order for out-of-stock items
► Clear orders
Question No: 3 ( Marks: 1 ) - Please choose one
A contract of selling and purchasing services is called:
► A credit letter
► A collection letter
► An order letter
► A sales letter
Question No: 4 ( Marks: 1 ) - Please choose one
Comunication is ------------------ way process.
► two
► four
► three
► five
Question No: 5 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 6 ( Marks: 1 ) - Please choose one
Using ‘stoled’, instead of stolen is which type of expression?
► Substandard
► standard
► appropriate
► good
Question No: 7 ( Marks: 1 ) - Please choose one
The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.
► begin
► end
► write
► conclude
Question No: 8 ( Marks: 1 ) - Please choose one
- ----------------means judging other people or countries by the cultural standards
of your group.
► Ethnography
► Anthology
► Anthropology
► Ethnocentrism
Question No: 9 ( Marks: 1 ) - Please choose one
A basic principle of communication is that the symbols the sender uses to communicate messages must have the same meaning in both the sender’s and receiver’s minds. You can never be sure that the message in your mind will be clearly sent to your receiver.
The following statement shows which one of the barriers:
► Semantic barriers
► Physical Barrier
► Psychological barriers
► Barriers involving values attitudes etc
Question No: 10 ( Marks: 1 ) - Please choose one
It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 1 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 2 ( Marks: 1 ) - Please choose one
When do we write get-well letters?
► A personal friend or business acquaintance is ill
► The manager of the company suffers loss
► A company opens new branch.
► A company invites applications
Question No: 3 ( Marks: 1 ) - Please choose one
---------------- type of flow takes place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question No: 4 ( Marks: 1 ) - Please choose one
While sending the message, you are__________
► decoder
► encoder
► decoder and encoder
► initiater
Question No: 5 ( Marks: 1 ) - Please choose one
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 6 ( Marks: 1 ) - Please choose one
Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:
► Four persons
► One person
► Six persons
► Three person
Question No: 7 ( Marks: 1 ) - Please choose one
It is more comfortable to work with people of ------------- .
► European countries
► your own country
► Asians
► other countries
Question No: 8 ( Marks: 1 ) - Please choose one
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above
Question No: 9 ( Marks: 1 ) - Please choose one
In which situation do we write acknowledging an order letter?
► Welcome the customer
► Discourage the customer
► Apologize
► Sympathies
Question No: 10 ( Marks: 1 ) - Please choose one
How unnecessary repetition should be treated for successful business message?
► adopted
► avoided
► adapted
► submitted
Question No: 1 ( Marks: 1 ) - Please choose one
Facial expressions, such as frowns or smiles, are ---------------- forms of communication.
► Verbal
► Non-verbal
► Written
► Verbal and non verbal
Question No: 2 ( Marks: 1 ) - Please choose one
When do we write get-well letters?
► A personal friend or business acquaintance is ill
► The manager of the company suffers loss
► A company opens new branch.
► A company invites applications
Question No: 3 ( Marks: 1 ) - Please choose one
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 4 ( Marks: 1 ) - Please choose one
If a customer omits necessary information on an order, the company cannot process, this is called:
► Incomplete or vague order
► Complete and clear order
► Order for out-of-stock items
► Clear orders
Question No: 5 ( Marks: 1 ) - Please choose one
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 6 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 7 ( Marks: 1 ) - Please choose one
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above
Question No: 8 ( Marks: 1 ) - Please choose one
Inside the organization, how many flows are working?
► One
► Two
► Three
► Four
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following parts are related to business letters?
► Heading
► Date
► Inside address, salutation
► All of the above
Question No: 10 ( Marks: 1 ) - Please choose one
An attachment notation is included to remind the reader to check for additional pages of information. This is typed single or double space below the reference initials.
Match the above statement with one of the followings:
► Enclosure(s)
► Copy Notation
► Postscript
► Attention line