well i am from india. and recently my father has kept a TEMPORARY TATTO SHOP in a shopping mall.so at april 18 i bought this redsail vinyl cutting plotter but the sales guy didnot give us a proper flexi sign pro file so we contacted another guy and he came and installed flexi sign pro and connected the machine and when we cut a single design it continuosly cutted the design.but one day i had to immediately stop the machine so i pressed stop (online button) and then in the production manager i need to delete the JOB right? so i accidentally deleted the setup that is Redsail check this photo so i contacted that guy who gave me this and he told that he will come tomorrow but customers are rushing in and i did factory reset in the preference manager. and since then my machine is cutting like this . it is giving breaks while cutting like for a single design it cuts 20 percent and then again 20 percent like that. its taking a lot of time . you see i need the stencil not the inner part that is they use it for stickering AND I need the stencil part. please help me out . i dont know if it is the machine or the software(flexi sign). that guy i contacted told me that there is a problem with my software and asked me to reinstall.i am still learning the basics.so before it used to cut the panel shape also that is rectangle or square so after the reset its cutting only what i chose but not the panel shape.
my red sail machine and flexi sign .i dont know which one of em is giving the problem. my machine used to cut continuosly until one day i did a factory reset to my flexi sign. so i thnk its wrong with the softtware itself and from that day onwards my machine is taking breaks in cutting a single design before it used to cut continuosly . i think i have to change a setting in the flexisign but i dont know what is it and from the beginnign both the usb cable and serial cable are connected and now also its the same all that changed was the cutting and also before it used to cut panel shape.we ll i contacted taht guy who gaveme this software he said he will come soon but he is not coming so i made this thread so that i could get some help
well i did not get any usb dongle as i said that guy came with a pendrive and installed flexi and activated it and took his pendrive and went off.so youre saying taht my flexi sign is pirated? and yeah i didnot get a usb dongle so it think its a pirated one that he downloaded from internet. and in the com port i have to keep this REDSAIL TECH usb cable andi nstall a driver and in my flexi i have to put port com1 for cutting .(my english sucks again)
In some cases, our Flexi 8.1 Redsail stickering plotter USB drivers may not work because old drivers are installed or USB drivers are not installed properly. Especially those who are using Windows 7, XP, Vista and 8 operating systems. It is advisable to update the USB drivers first and then install the above to support the drivers.
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