editing subaccount disables encrypted SIP traffic?

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sean dreilinger

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Aug 16, 2020, 2:19:02 PM8/16/20
to VoIP.ms Console Support Group
greetings:

i used the VOIP.ms console app to update several subaccounts, after which the phones associated with these subaccounts failed to register anymore.

best i can tell, when a subaccount is edited via the VOIP.ms console android app, it disables the encrypted SIP traffic option on the subaccount.

this feature is documented here:

screenshot of the feature that seems to be disabled after editing a subaccount using VOIP.ms console android app:

is there currently a way to enable/re-enable encrypted SIP traffic using the VOIP.ms console android app, or is the web portal the only way to safely edit a subaccount where encryption is enabled?

thanks very much!
--sean
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