Screen shots of v2 problems

[Brian Pretto]

So I posted that review because I couldn't find this support group at first. I actually had to wipe the app data so I could get to the support group link. I've attached a few screen shots. I attempted to restore an old backup, but I had changed the API password after that backup because it didn't meet VoIP.ms updated requirements, which also means I can't change it back. But I do have the option in the app to update the API password, but then it shows no user accounts. If I create a user account in the app, the moment I tap on it to log into it, it disappears from the list. I've tried to recreate the account several times in a row, but it just disappears, and I've even tried giving it a different name. So I assume the last problem is related to having no user accounts, but if I close the app and try to open it again, I get a blank screen and it hangs. All I can do is wipe the app data and start the whole process over. Other things I've tried is after I make a new account, before I tap on the profile, I've made a fresh backup. Restoring that backup causes a hang. And I've tried completely removing the app and installing a fresh copy, but all remains the same. Trying to start fresh without restoring a backup never completes either. It shows me the main screen with the spinning thing on it and never finishes.

The only thing I've had come up that might give you some indication as to the problem, although I cannot recall how I had this appear, is it said something about not being able to load prerequisites.

I wish I had participated in the early beta test, but I'm sure you'll resolve this in time.

I have to say that I really like the look of the new app.

Brian 

[Steve Punter]

Some of your screen shots suggest things are working as expected, while others clearly indicate there's a problem. The ONLY way I can think that the users are going missing is that your phone isn't storing (or possibly retrieving) data in local settings database, but I've never come across a situation like this.

The first thing I'm going to suggest is standard procedure to make sure it isn't just caused by corruption. So, what I want you to do is uninstall the app and REBOOT your device. This last step is just to ensure that everything is cleared out that MIGHT be causing an issue.

Once the phone is rebooted, reinstall the app from the Play Store and HAND ENTER the account credentials. Once the home screen appears, immediately tap on the icon in the top-right corner and select "Edit Users". If the user appears, exit that the screen and FORCE CLOSE the app (pull up the running apps and swipe it off). Now relaunch the app and see if it logs in correctly.

If this also fails, then it seems like something very odd is taking place in your OS. Please let me know which phone you have, and which version of Android it is running. Hopefully something will help to narrow down the problem you are having.

[Brian Pretto]

Again no users listed. So I'm running a Pixel 9 Pro with Android 16. I just installed the latest update for February, but I was having this problem with the previous month's update as well.

I cannot recall if it's specifically Pixel phones or Android 16 in general, but I recall reading something about the file system being different. 

One thing I didn't mention, but likely isn't related, is if I restore my original backup, most of the app is usable until I close it. I haven't tried everything, but I did notice my call log won't load. It shows the current day only and the amount spent for the day, but no call entries or other days.

I should also mention that after I reboot and install the app from the Play Store, it asks me if I want to convert old data or start fresh. I obviously selected to start fresh, but I'm not sure if the app data isn't restored when I install the app again. I'm wondering this because my phone has the option to archive and restore an app, and the app data is untouched. I'm hoping deleting the app and rebooting is clearing an the old data as your suggested.

[Steve Punter]

You might be onto something there. Google Play does try to reinstall data from a previous install. To prevent this from happing do the following:

• Open your phone Settings.

• Go to Google > Backup (or System > Backup on some devices).

• Look for Google Account data or App data.

• Find the toggle for Automatic restore and turn it OFF.

  • Note: If you don't see this specific toggle, look for "Backup by Google One" and temporarily disable it while you perform the reinstall.

After that, do the following:

• Go to Settings > Apps (or Manage Apps).

• Find the app in the list.

• Tap Storage & cache.

• Tap Clear Storage (or Clear Data) and then Clear Cache.

• Uninstall the app immediately after clearing.

Once you've done that, reinstall the app from the Play Store and try again. You can turn "Automatic Restore" back on after that if still want it (which normally you would).

[Brian Pretto]

Some progress at least. It didn't ask to convert my old data. I did the reboot after the uninstall again, just to be sure. I entered the initial data by hand, but upon it returning to the main screen, the spinning thing doesn't go away. I gave it a couple of minutes to be sure I wasn't just being impatient. But, it does load my balance, so the API seems to be connecting.

I'll be calling it a night shortly. But I'll gladly continue this tomorrow.

[Steve Punter]

Same here, we can pick this up tomorrow. What I might request from you (but NOT in a public forum) is access to your account temporarily so I can try a clean install with your credentials (if you trust me). There might be something in your present data that's tripping up my code.

For now, there's one last thing you can try. Log into the web portal for VoIP.ms and go to your phone book. In the search box, type zzz. If you find entries named "zzzPreset" or "zzzAction", delete them. These are "hidden" phonebook entries used to store Filter Actions and Profiles on the server. They may have been created by previous attempts and became corrupted. Once you've removed them, reinstall the app and try again.

[Steve Punter]

Sorry, I meant "zzzPreset" and not "zzzProfile".

[Brian Pretto]

So there was a zzzAction which I deleted, but again no luck. I have my Pixel 6 that I haven't yet update to the new version. I'll take a look at it and see if it's specifically my Pixel 9 Pro.

[Brian Pretto]

There is definitely some odd behaviour going on... So first, my Pixel 6 is doing the same thing. So playing around a bit more, here's what I'm able to do. If I restore a backup of mine, and I do NOT edit the user accounts in the app, furthermore I have to exit the app with the back gesture. If I do that, I'm able to go back into the app, and everything is usable, except the call log doesn't work for me. But I was even able to listen to some old voicemails, view my balance, and essentially everything seems to work. But the moment I swipe away the app from the recents list, even after using the back gesture to exit, loading the app again starts from scratch.

I mentioned before based on what you said about, perhaps it cannot load it's setting locally after closing, that Pixel phones and / or Android 16 use a different file system. I cannot recall where I saw this, but I believe it uses UFS 3.1. From a developer's perspective, I'm not sure if this could be the possible reason why it's having difficulty. For all I'm aware of, all modern phones could be using this now. But that's my best guess right now, unless you have any other suggestions.

[Sruli Wolff]

Hi guys.  Sorry to jump in, but I have the exact same issue.  I am using a Samsung S21.

Initially when I open the app, I click to try and restore my accounts.  It then shows the home screen with a "Select a User" button, but there is nothing to press as there is no user.  There is also a spinning loading icon in the background.  Nothing can be clicked at this point.   If I close (even a Force Stop) and reopen the app at this point, I get a blank white screen.

If I 'Clear Data', I can open the app and I get the Login Information screen.

At this point:

a.  When I enter my API information, I get the spinning wheel again in the background and I cannot click on anything else.  If I close and re-open, I get a blank white screen.

b. If I try and close the login information screen, I get the 'properties has changed' screen and if I click discard, it tries going to the home screen and then goes right back to the login screen (you can see a spinning wheel in the home screen for the 1 second it goes there).

c. If I try 'Restore from a Backup' and go to the backup file I made at the end of 2025, I goes back to the same screen at the beginning when I tried to restore when I opened the app (Background home page, spinning wheel, 'select a user' button).

Anything else to try would be helpful.

Thanks

[Steve Punter]

To anyone having troubles with a endlessly-spinning wait cursor, the issue is MOST LIKELY that something in your data isn't exactly as I ASSUMED it was going to be. The absolute faster way to get this fixed requires a some trust on your part. I need to log my DEBUG BUILD into your account and see what errors occur. I've just recently done this for another user who was getting just one item in his Call Log. The cause was a simple extra space in a date string that messed up the data parser code. It would have been near impossible to find this any other way. Before you ask, this fix will appear later today as Build 3.0.5, once the user confirms it works for them.

If you do decide to trust me to do this, make sure you send your login credentials in a PRIVATE EMAIL to pbex...@gmail.com and NOT here in the public support group.