pause/wait not recognized

[Jamie]

I just purchased this application a few minutes ago. I've noticed an
issue that if the dial string has pauses (,) or waits (;) in it, that
the number is displayed in the list without them.

For example, if the number in my dial string is
"800-555-5555,,,1234#" in the list of Direct Call numbers, it will
only show "80055555551234". It then doesn't match when you dial the
actual number and continues to use Google Voice.

Since Google Voice doesn't handle extensions very well either, one of
the main reasons I purchased the app was so that these numbers could
bypass using GV and dial appropriately.

Otherwise, thanks a ton for writing this app! It has always driven me
nuts that this feature wasn't built into the application.

[Kevin Worth]

@Jamie

Our original design was kept very simple and minimalistic, and so we
removed all extra characters.

Since then we have heard from a handful of people like yourself and we
are now looking at improving the design.

Thanks for the feedback. Does anyone know if the (,) and (;) are
standard for all carriers? I know some people would need a (#) for the
end of their pin. Are there other characters?

[Jamie]

I believe the , and ; characters are more about the phone than the
carrier. The "," character tells the phone to wait 2 seconds
continuing with dialing additional digits. The ; character makes the
phone wait until you actually press a button on the screen to trigger
it to continue with the dial string. So basically, I don't think the
phone ever sends any characters to the carrier beyond 0-9, # and *
(which I've known a conference bridge or two that uses * instead of
#).

Honestly, I'm not sure those characters need to actually make it into
application exclude list. If when selecting a contact with a long
dial string, only the actual phone number makes it on the list, and
the application will bypass GV when it sees the main number dialed,
regardless of the characters following in the dial string, I think
that would be sufficient to make the feature work.

I suppose matching the entire dial string might make it more flexible,
although I'm not sure how often you'd want to use GV to call an
extension of a particular main number, and not use it for a different
extension.

Obviously you will know better which way is easier to implement and
which will be more useful to your customers :)

[Kevin Worth]

Another win for active participant users. Thanks for the idea. You
have greatly improved our logic and this will make it into the next
update. Thanks again.

[ocarmona]

It has been 2 years but still my google voice is not recognizing the pause or the wait :/

Any updates on this? workarounds?

[Kevin Worth]

It sounds like your feedback/complaint is concerning Google Voice, not Voice Choice. You will probably want to turn to Google for this feature request.

If there's any clarification needed, do let me know. Pleas be specific as to what you are trying to do. If you are having difficulty with Voice Choice, we'll be happy to help.

[Frank Horwitz]

Its been over 2 years on Google voice to be able to insert pauses (,) and #. Thats a long time for a basic feature. Any plans to add it in the "near" future?

[Voice Choice]

@Frank, as was mentioned, this would be feedback for Google, concerning Google Voice, and not our Android app called Voice Choice. Thanks.

-Kevin