Their refund policy states that they will refund your order if you've used less than half of your token's duration. All you need to do is send an email to sup...@cryptostorm.is to get the process started.
Cryptostorm is a VPN aimed at hardcore techies, or people who are willing to become one to protect their privacy. It is, without a doubt, one of the most user unfriendly VPNs we've reviewed, but its security is excellent and the price is right. Read our full cryptostorm review for the details.
Since it has jumped on the blockchain hype, it also accepts bitcoin for all plans. In fact, you can only pay with PayPal or cryptocurrencies. That combined with the token-based pricing system makes cryptostorm one of the few truly anonymous VPNs on the market.
On top of that, cryptostorm protects its data with ECC, a public key encryption system. With such a system, you always have two keys: one private and one public. That means you can only decrypt the encrypted information if you have the private key. The private key uses mathematical functions for decryption.
We subjected cryptostorm to an IP leak test and got good results. Not only was the website unable to detect that we were using a VPN, but our real IP address was hidden as well. The service passed the WebRTC leak and DNS leak tests without problems, too.
The service claims that no customer information is stored, but we are skeptical. It offers a money-back guarantee if less than 50 percent of the token has been used. If you buy a one-year token, cryptostorm would have to keep your information for at least six months to comply with its guarantee. That seems contradictory.
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