Error when trying to recover a password in ShowVoc

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Sharon Süvari

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Sep 29, 2025, 8:08:01 AM (3 days ago) Sep 29
to vocbench-user
Hey,

When we try to recover a user's password in ShowVoc login page by clicking "Forgot password?" and inserting the e-mail address, we get an error which tells you to contact any of the admins (which is us and we don't know what to do :) ). ShowVoc version 5.0.0

pass.PNG

Tiziano Lorenzetti

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Sep 30, 2025, 9:57:09 AM (2 days ago) Sep 30
to Sharon Süvari, vocbench-user
Dear Sharon,
The error message is likely due to the missing configuration of the email service. The password reset procedure requires sending an email containing the link to reset the password. If the email service is not configured, this email cannot be sent by the system.
To solve the issue it should be enough to provide a valid configuration at 
Administration dashboard > Configuration > Email Configuration

Kind regards,
Tiziano

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