FW: Opening with the company-- Microland--Wintel Admin---SME Position_-- Bangalore location
msi.kishore
Send your mails / Resumes/ Cvs to Anup...@vlsconsulting.in
Hi ,
Please refer your friends
Greetings for the day!
This is Anuprita from VLS Consulting.
VLS Consulting is a premier HR Consulting firm with core competence in recruitment services for various high-tech companies. We have a client base of more than 100 leading multinationals.
We have an interesting opportunity for you with the company “ Microland ”
Desired Experience 5 to 7 Yrs
Joining Location: Bangalore
Wintel SME
Job Description
Work in shifts 16 x 5, typically rotating weekly
· Use monitoring tools such as HP SIM, Microsoft MOM, Nagios and other tools to review alerts about the infrastructure and take corrective actions
· Remotely connect to servers, applications, network devices to troubleshoot faults or handle incidents
· Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology
· Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia & Japan and resolve incidents
· Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
· Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
· If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
· Handle calls from Server and application support teams and provide accurate information for quick restoration of service
· Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
· Take up activities, use lab infrastructure for self study and improvement, present to other team members
· Be a good team player and handle pressures of operations job
Required IT Skills
Mandatory
Ÿ Minimum qualification B.E / B.Tech / Graduate (Full Time)
Ÿ 5- 7 years, at least 1-2year in Remote Mgmt
Ÿ Solid Knowledge of common IT tools - Microsoft Windows, Microsoft Office XP & 2003, Outlook, Internet explorer, VPN and remote connections)
Ÿ Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)
Basic Technical Skills required in the following :
Hardware Management
Ÿ Server Hardware (Blade, KVM, …)
Ÿ Memory Management (incl Virtual Memory Management)
Ÿ RAID Concepts
Ÿ
Ÿ Exp on Windows NT/2000/2003
Ÿ Installation & Configuration
Ÿ Basics Windows Server Administration & Troubleshooting
Ÿ Performance Management & Tuning
Ÿ Security Management (Policies, Audit, Logs)
Ÿ NTFS & Access Management
Ÿ Printer Management
Ÿ Patch Management
Ÿ Upgrade & Migration of Servers
Ÿ Capacity and Availability Management
Ÿ Diagnostics & Analysis (Dump Analysis…)
Ÿ Windows Resource Kit & Support Tools
Ÿ
Ÿ
Ÿ Cluster Management
Ÿ Theoretical Knowledge of Windows Cluster Services (Software, Hardware, Network Requirements, Shared disk, etc)
Ÿ Installation and Setup of Cluster Services
Ÿ Configuring the Quorum Disk, Shared Disk, Heartbeat, etc…
Ÿ Managing the Cluster Resources (Failover, Failback, etc)
Ÿ Upgrade & Migration of Cluster
Ÿ
Ÿ Remote Management Tool
Ÿ MSTSC / RDP Client / ICA
Ÿ Getscreen
Ÿ DSView 2 or 3 / HP IP Console Viewer
Ÿ HP ilo / RIB
Ÿ Altiris Carbon Copy
Ÿ PsTools
Ÿ
Ÿ NAGIOS
Ÿ NAGIOS Management (Adding/Removing Servers, Thresholds, Reports…)
Ÿ NAGIOS Web Console (Acknowledging alerts, Scheduling Downtime,…)
Ÿ Plug ins Management & Development
Ÿ
Ÿ Server Virtualization
Ÿ VMWare ESX 2.5 / 3.0 / 3.5
Ÿ VMWAre GSX / Server
Ÿ Virtual Infrastructure Management (VC & VI Client)
Ÿ HA & DRS
Ÿ P2V
Ÿ VCB
Ÿ AntiVirus Management
Ÿ McAfee ePO Management
Ÿ
Ÿ Packaging & Remote Deployment Tools
Ÿ HP Remote Deployment Pack
Ÿ Altiris Remote Deployment Pack
Ÿ Microsoft Installer/AD Deployment
Ÿ Patch Management (MBSA or WSUS)
Ÿ
Expected Human qualities
Ÿ Good communication skills. Good knowledge of spoken and written English. Neutral English Accent
Ÿ Service/customer-minded
Ÿ Guardian of IT established rules and intend to provide accurate, uniform and high- quality information to the end-users
Ÿ Proactive, stress- and frustration-resistant
Ÿ Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accord with constantly evolving IT needs.
Key Performance Indices / KPI’s
During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:
- Productivity by number and complexity of incidents handled
- Quality – first time right handling of incidents
- Following the defined processes, and communicating correctly
Note: Please share the profile(CV) only if you have worked on any of the above skill.
If you are interested in this opportunity, please send across your updated profile with the following details and we will contact you immediately for the further process.
Experience:
Rel Exp :
CTC:
Exp CTC:
Notice Period:
Date of Birth:
Current Location:
Highest qualification:
Percentage in 10th:
Percentage in in Graduation:
Percentage in in Post Graduation(if Any):
Please share the requirement among your friends.
Looking forward for your positive response for the same at anup...@VLSConsulting.in
Warm regards
Thanks & Regards,
Anuprita
______________________________________________________________________________________________________________________________
Sr IT- Recruiter | VLS Consulting LLP | | anuprita@vlsconsulting.in