CSC - Walk in for Semi Technical Process [Computer Sciences Corporation] on 1-Sep-12 [Saturday]
Kishore K
From: Sai Krishna M
Chavali [mailto:scha...@csc.com]
Sent: Wednesday, August 29, 2012
1:58 PM
Subject: CSC - Walk in for Semi Technical Process [Computer
Sciences Corporation] on 1-Sep-12 [Saturday]
Dear
Candidate,
If your profile
matches to the below requirements and if you are interested then please walk in
directly to the below venue.
And also send your
update resume to scha...@csc.com
[Mandatory].
NOTE:
- This positions are strictly for L1 Roles [Not for L2 Role]
- Candidates should be flexible for 24/7 Environment
- This process is for semi technical [Not completely Technical]
- Interviews would be conducted only in Hyderabad location on 1-Sep-12 [If any one from other location please walk in directly to the venue, no telephonic interviews pls]
- All the rounds [F2F] would be conducted on the same day.
*
Candidates who have appeared for an interview in last 6 months are not eligible
for this drive.
Venue
Details:
Walk In On
Saturday-
1-Sep-12
Computer
Sciences Corporation
Building # 4 | Mind
Space IT Park |
Madhapur | Hitech
City | Hyderabad -500081| India
Land Mark :: Beside
IBM In gate.
Contact HR : Sai
Krishna CH.
Timings : 9.30 AM to
1:00 PM
JOB
DESCRIPTION:
Semi
Technical Position. [ 2- 5 years experience [Must be Relevant], Any Graduation
is must, Excellent Communication skills are required]
Basic knowledge on
ticketing process, DNS,DHS,Routers,Switch,IP Address, Proxy Settings.
Responsibilities: The
L1 Analyst (WFM) is responsible for follow up on tickets for closure, validating
the closure and tracking the SLA performance. This will include:
· Follow up on
tickets for closure
· Validating the
closure
· Tracking SLA
performance and requesting agents to expedite response / resolution process to
maintain the required SLA.
Essential Skill and
Experience: · Min 24 Months of experience in Information Technology or a related
field.
· Good written and
spoken communication skills in English.
· Basic Desktop
troubleshooting knowledge
· Experience in a
high pressure environment; working towards tight and shifting deadlines.
· Team
Player
Desired Skills and
Experience: · Frontline helpdesk experience.
· Toolset Knowledge
(USD, Remedy, etc).
· Experience in
working with phone and Email communications
· Ability to
understand and translate technical concepts from a business impact
perspective.
Skill Level Medium –
2- 5 years experience
Organizational "Fit"
Considerations: · Team player.
· Flexibility in
responding to changing priorities.
· Possess excellent
written and verbal communication skills and proven to effectively interact with
technical analysts.
· Ability to be on a
rotational on-call roster performing out of hours support whenever
necessary.
Regards,
SAI
KRISHNA CH
HR -Recruitment
CSC
CSC • This is a PRIVATE message.
If you are not the intended recipient, please delete without copying and kindly
advise us by e-mail of the mistake in delivery. NOTE: Regardless of
content, this e-mail shall not operate to bind CSC to any order or other
contract unless pursuant to explicit written agreement or government initiative
expressly permitting the use of e-mail for such purpose • Computer Sciences
Corporation India Pvt Ltd • 7th, Floor, Block 1B, DLF IT Park, Sivaji Garden,
Nandambakkam Post, Ramapuram, Chennai-600
089.