Need SERVICENOW DEVELOPER/ ADMIN !! Prior State Govt. Exp. !! 100% REMOTE allowed !!

[pandian]

Hello,

 

DIRECT CLIENT –

 

Need SERVICENOW DEVELOPER/ ADMIN !! Prior State Govt. Exp. !! 100% REMOTE allowed !!

 

Client : State of GA – University of GA.  Position ID: (805492)

Location : Atlanta, GA/ 100% REMOTE Allowed

Duration: 1+ Year

Rate: $105/hr. C2C.

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Local candidates preferred but 100% remote is acceptable. 

 

The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. 

 

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

 

Key Responsibilities

 

Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.

 

Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

 

Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

 

Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.

 

Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.

 

Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

 

Required Skills & Qualifications

 

Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)

 

Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator 

 

Core Module Expertise: Strong, technical knowledge, and implementation experience with:

 

•              ITSM (Incident, problem, change, knowledge, and catalog/request management)

 

•              CSM (Customer Service Management) 

 

Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

 

Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)

 

Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

 

Soft Skills and Professional Attributes

 

Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.

 

Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.

 

Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.

 

Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

 

Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment

 

Preferred qualifications (Plus) 

 

Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.

 

ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. 

Local candidates preferred but 100% remote is acceptable. 

 

Best Regards,

 

Thomas, Pandya

Sr. Recruiting Support Specialist

6000 Live Oak Pkwy, #116,
Norcross, GA 30093.

| |  Fax: 770 723 1530

Email : T...@thinkdevelopment.com
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