Re: Poor level service @ Mitsubishi
PM Tech
Dear Chintan,
I hope this message finds you well. I wanted to follow up regarding the complaint I logged yesterday about Vista 1, passenger lift no. 2, around 1 PM. Unfortunately, I haven't received any response or follow-up.
Additionally, we have been experiencing persistent issues with the service lift at Vista 3 for over a month now, and we are struggling to get a resolution.
I appreciate your prompt attention to these matters.
Dear Vikas Sir, I would like to bring to your attention that the service quality from M/s. Mitsubishi Elevators has significantly declined over the past couple of months.
Dear Chintan,
I need a confirmed date for the matter we discussed, as I cannot hold it any longer.
Please let me know at your earliest convenience.
On Thu, Sep 26, 2024 at 3:13 PM chint...@mitsubishielevator.in <chint...@mitsubishielevator.in> wrote:Dear Sir,
Good Afternoon!
We regret for the inconvenience caused.
We have sent details to our overseas factory and awaiting for further resolutions steps. Meanwhile our team is visiting at site for checking and starting the elevator.
We will keep you updated on resolution as we do further activities.
Thank you for your kind support and understanding on this.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 26 September 2024 13:50
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
As communicated atelier also , the Vista 3 Service lift is getting shutting down frequently now.
Kindly update on the same and let us know the resolution time.
On Wed, Aug 28, 2024 at 6:29 PM chint...@mitsubishielevator.in <chint...@mitsubishielevator.in> wrote:
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
As per our discussion at site and site visit by undersigned on 26-08-2024, we have checked elevator and planned to carry out further activities in S3 elevator.
Presently Elevator is operational and we have kept S3 elevator under observation.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 23 August 2024 14:17
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
As communicated to you via messages, the said lifts started to shut down on daily basis .
Need your immediate action.
On Thu, Aug 22, 2024 at 3:13 PM chint...@mitsubishielevator.in <chint...@mitsubishielevator.in> wrote:
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
We regret for the inconvenience caused.
We will carry out thorough check in upcoming week and will update you on this at site.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 21 August 2024 13:29
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
This is to inform you that the Vista 3 tower service lift has been malfunctioning for the past few months.
Technicians / Engineers had visited the site on complaints, but could not find the errors or faults till date and now it's frequently shutting off every alternate day.
Kindly intervene and get the resolution at the earliest before any untoward incidents.
On Thu, Mar 16, 2023 at 11:30 AM chint...@mitsubishielevator.in <chint...@mitsubishielevator.in> wrote:
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
Thank you for your support.
We have instructed our team to install the MELD batteries from today as per site condition. Request your further support for allowing shutdown.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Sr. Engineer
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 15 March 2023 13:01
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Admin Address <admin....@silagroup.co.in>; Deepika Aware <deep...@zipgrid.com>; Facility Manager Address <facilityman...@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
We had received new 20nos Batteries, please align technician for replacement of same.
Thanks!
Shakoor Shaikh
Property Manager
M: +91 8657 532 983
On Thu, Mar 2, 2023 at 5:54 PM PM Tech <pm.ad...@silagroup.co.in> wrote:
Dear Chintan,
As discussed point no 6 - will arrange the Batteries for replacement asap .
Point no - 7 , during replacement of batteries will check Vista 1 and 2 tower lift functioning before discussing with management team.
Thanks!
Shakoor Shaikh
Property Manager
M: +91 8657 532 983
On Thu, Mar 2, 2023 at 4:38 PM chint...@mitsubishielevator.in <chint...@mitsubishielevator.in> wrote:
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
We thank you for your kind courtesies extended during our meeting on 27.02.2023 at your project office, please refer below update as per our discussion.
1) Customer service:
Whenever a complaint is raised, to our surprise we have not been asked to quote the equipment number. After registering the complaint number is not provided, we are only assured that the concerned technician will be reporting to the venue. No message is being sent from the backend of complaint registration & resolution time with the technician's details. – As per our discussion, The customer care will share the complaint number for the registered complaint.
2) No periodic site visit: There is no periodic visits of the Senior staff from the maintenance team (I.e. Supervisor or the Chief Engineer, etc.). We have to keep on following up with the Senior staff for resolutions. Relation building with the client is at zero level. - Noted.
3) Complaint resolution:
Complaint resolution is a big-time issue. The technician attending the complaint is not resourceful & the resolution gets delayed. - We explained that the complaints are being attended on priority and being resolved on priority. Our senior technical supervisor Mr. Mohd. Rafi is looking after the complaints and making sure to resolve it at earliest.
4) Elevator gets stuck:
In an event wherein the Elevator gets stuck the ARD mechanism also fails. Then what is being checked and corrected during the monthly periodic maintenance by the technician. I believe you must be knowing the consequences of someone getting trapped in the lift and is not rescued immediately. It can lead to a police complaint & also the victim can drag the service provider to the consumer court. – During periodic maintenance our team ensures ARD operations and as discussed during meeting, our team will demonstrate the operation in presence of your site representative.
5) On-site training for the FMS team:
How many times is the disaster management training being done at the site to create awareness among the people, so there is no panic in an emergency?
The aforesaid are few the points from outside which may help you to cater the services in a better way, or increase the level of efficiency and can also raise the confidence and trust in your team. – As discussed, the rescue training is scheduled with mutual consent of site team and our team, we have been following up for scheduling rescue training. However it is decided to conduct the same during periodic maintenance of this month. We propose rescue training on 18.03.2023 Saturday. Request your confirmation to proceed further.6) MELD (ARD) Batteries to be replaced:
As discussed during meeting, the MELD (ARD) batteries to be replaced as per below table. Only P1, P4 and S3 are in good condition.
Unit No.
Battery Date
P1
01-02-2023
P2
11-12-2020
S1
11-12-2020
P3
11-12-2020
P4
24-11-2022
S2
11-12-2020
P5
11-12-2020
P6
11-12-2020
S3
19-07-2022
New Batteries Installed.
Warranty Expired. But MELD (ARD) Operational. Recommended to replace
MELD (ARD) not working. Urgent replacement required.
7) Vista-3 passenger elevators programming to be checked.
Mitsubishi Team explained that the passenger elevators programming is working properly as per supplied original order. During discussion it was suggested to change the present parking floor which is “S” floor to “P1” floor. If you require this changes, we need to raise technical inquiry to our overseas factory for feasibility study and quote. Please confirm to proceed further.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Sr. Engineer
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 25 February 2023 09:50
To: Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>; Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Admin Address <admin....@silagroup.co.in>; Deepika Aware <deep...@zipgrid.com>; Facility Manager Address <facilityman...@silagroup.co.in>
Subject: Poor level service @ Mitsubishi
Dear Team,
Greetings of the day !!!!!!!!
This is to bring to your immediate attention towards the poor service level provided by your maintenance team @ Vista CHS Ghatkopar - Mumbai
1) Customer service:
Whenever a complaint is raised, to our surprise we have not been asked to quote the equipment number. After registering the complaint number is not provided, we are only assured that the concerned technician will be reporting to the venue. No message is being sent from the backend of complaint registration & resolution time with the technician's details.
2) No periodic site visit: There is no periodic visits of the Senior staff from the maintenance team (I.e. Supervisor or the Chief Engineer, etc.). We have to keep on following up with the Senior staff for resolutions. Relation building with the client is at zero level.
3) Complaint resolution:
Complaint resolution is a big-time issue. The technician attending the complaint is not resourceful & the resolution gets delayed.
4) Elevator gets stuck:
In an event wherein the Elevator gets stuck the ARD mechanism also fails. Then what is being checked and corrected during the monthly periodic maintenance by the technician. I believe you must be knowing the consequences of someone getting trapped in the lift and is not rescued immediately. It can lead to a police complaint & also the victim can drag the service provider to the consumer court.
5) On-site training for the FMS team:
How many times is the disaster management training being done at the site to create awareness among the people, so there is no panic in an emergency?
The aforesaid are few the points from outside which may help you to cater the services in a better way, or increase the level of efficiency and can also raise the confidence and trust in your team.
Looking forward to your timely and unconditional support.
Thanks!
Shakoor Shaikh
Property Manager
M: +91 8657 532 983
chint...@mitsubishielevator.in
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
We regret for the inconvenience caused.
We have attended the noise issue during elevator operation and presently elevator is operating under observation. We will share you further action plan at the earliest.
Regarding Vista 3 service elevator, we have raised order for hoisting ropes and sheave which is under production. We are expecting material delivery tentatively by Nov-2024. Request you to kindly bear with us.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 29 September 2024 10:34
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>; Vikas <vi...@cabhay.co.in>
Cc: Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>; R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM))
<krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM)) <azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>;
vista CHS ltd_Committee <vista123_...@googlegroups.com>; The Address(Vista) Zipgrid Manager <vist...@crm.zipgrid.com>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
I hope this message finds you well. I wanted to follow up regarding the complaint I logged yesterday about Vista 1, passenger lift no. 2, around 1 PM. Unfortunately, I haven't received any response or follow-up.
Additionally, we have been experiencing persistent issues with the service lift at Vista 3 for over a month now, and we are struggling to get a resolution.
I appreciate your prompt attention to these matters.
Dear Vikas Sir, I would like to bring to your attention that the service quality from M/s. Mitsubishi Elevators has significantly declined over the past couple of months.
Thanks and Regards,
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Dear Chintan,
I need a confirmed date for the matter we discussed, as I cannot hold it any longer.
Please let me know at your earliest convenience.
Thanks and Regards,
PM Tech
Dear Chintan,
The Vista 1 passenger lift (No. 2 ) Unfortunately, the issue persists despite the team's efforts.
Additionally, we are still waiting for the action plan for the Vista 3 service lift. Since the recent oiling and greasing, it has been shutting down at least twice a day, which is concerning.
Could you please provide an update on both matters?
Thank you for your attention to these issues.
PM Tech
Dear Chintan,
This is to bring to your attention that the monthly service for the lifts has not been conducted yet. Could you please share the service schedule for this?
Thank you for your prompt attention to this matter.
chint...@mitsubishielevator.in
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
This is to inform you that we have planned elevator service from 17th October to 22nd October.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 16 October 2024 13:35
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Vikas <vi...@cabhay.co.in>; Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>;
R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM))
<azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>; vista CHS ltd_Committee <vista123_...@googlegroups.com>; The Address(Vista) Zipgrid Manager <vist...@crm.zipgrid.com>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
This is to bring to your attention that the monthly service for the lifts has not been conducted yet. Could you please share the service schedule for this?
Thank you for your prompt attention to this matter.
Thanks and Regards,
|
|
|
Dear Chintan,
The Vista 1 passenger lift (No. 2 ) Unfortunately, the issue persists despite the team's efforts.
Additionally, we are still waiting for the action plan for the Vista 3 service lift. Since the recent oiling and greasing, it has been shutting down at least twice a day, which is concerning.
Could you please provide an update on both matters?
Thank you for your attention to these issues.
Thanks and Regards,
PM Tech
Dear Chintan,
We wanted to follow up regarding the ongoing issues with the Vista 3 service lift, which has been frequently stopped with individuals inside.
Could you please provide an update on the resolution timeline for this issue? Your prompt response would be greatly appreciated.
Looking forward to hearing from you soon.
chint...@mitsubishielevator.in
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
This is to inform you that we are expecting material delivery in 2nd week of November. Further update will be shared to you a we receive from shipment team.
Once we receive materials at site, we will share you replacement plan.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 28 October 2024 12:41
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Vikas <vi...@cabhay.co.in>; Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>;
R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM))
<azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>; vista CHS ltd_Committee <vista123_...@googlegroups.com>; The Address(Vista) Zipgrid Manager <vist...@crm.zipgrid.com>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
We wanted to follow up regarding the ongoing issues with the Vista 3 service lift, which has been frequently stopped with individuals inside.
Could you please provide an update on the resolution timeline for this issue? Your prompt response would be greatly appreciated.
Looking forward to hearing from you soon.
Thanks and Regards,
|
PM Tech
Dear Chintan,
I wanted to update you regarding the Vista 3-Passenger Lift No. 2, which broke down yesterday evening, technician attended to the complaint late last night and, after assessing the situation, decided to shut the lift down until the issue is resolved tomorrow. The Mitsubishi team is currently working on the problem and is confident that the lift will be operational again soon.
It’s worth mentioning that the same lift was serviced the day before yesterday, and unfortunately, the breakdown occurred the very next day.
Moving forward, I would like to request that we schedule one lift per day for servicing, ensuring that each service is carried out under the supervision of a senior engineer. Please plan the monthly servicing between 1 pm and 5 pm, one lift per day, to streamline the process and avoid further breakdowns.
Thank you for your attention to this matter.
chint...@mitsubishielevator.in
Dear Sir,
Greetings from Mitsubishi Elevator India Pvt. Ltd.!
We have noted below email, our team is working on Vista-3 - P2 elevator and will be updating at site.
Regarding elevator service, we have noted the same and we will schedule accordingly. We will schedule the service between Monday to Saturday between 1pm to 6pm.
Further to the trailing email regarding S3 elevator. We have completed replacement of hoisting ropes and sheave. Presently elevator is under observation.
Thanking you and assuring best services at all times.
Thanks & Regards,
Chintan Panchal
Deputy Manager
Maintenance
Mitsubishi Elevator India Pvt. Ltd.
Mobile No: +91 7738361729
From: PM Tech <pm.ad...@silagroup.co.in>
Sent: 02 December 2024 13:12
To: Panchal Chintan Kanaiyalal/Panchal Chintan Kanaiyalal(ＩＭＥＣ/MAINT/MAINT(MUM)) <chint...@mitsubishielevator.in>
Cc: Vikas <vi...@cabhay.co.in>; Admin Address <admin....@silagroup.co.in>; Girish Sadanand Surve/Girish Sadanand Surve(ＩＭＥＣ/MOD/MOD-Mum) <girish...@mitsubishielevator.in>;
R Krishna Prasad/R Krishna Prasad(ＩＭＥＣ/MAINT/MAINT(MUM)) <krishna...@mitsubishielevator.in>; Azim Mehmood Kondkar/Azim Mehmood Kondkar(ＩＭＥＣ/MAINT/MAINT(MUM))
<azi...@mitsubishielevator.in>; Helpdesk Address <helpdesk...@silagroup.co.in>; vista CHS ltd_Committee <vista123_...@googlegroups.com>; The Address(Vista) Zipgrid Manager <vist...@crm.zipgrid.com>; Facility Manager Address <facilityman...@silagroup.co.in>
Subject: Re: Poor level service @ Mitsubishi
Dear Chintan,
I wanted to update you regarding the Vista 3-Passenger Lift No. 2, which broke down yesterday evening, technician attended to the complaint late last night and, after assessing the situation, decided to shut the lift down until the issue is resolved tomorrow. The Mitsubishi team is currently working on the problem and is confident that the lift will be operational again soon.
It’s worth mentioning that the same lift was serviced the day before yesterday, and unfortunately, the breakdown occurred the very next day.
Moving forward, I would like to request that we schedule one lift per day for servicing, ensuring that each service is carried out under the supervision of a senior engineer. Please plan the monthly servicing between 1 pm and 5 pm, one lift per day, to streamline the process and avoid further breakdowns.
Thank you for your attention to this matter.
Thanks and Regards,
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