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Currently using ManageEngine ServiceDesk Plus and Jira. I know with the integration feature you can create a JIRA ticket from SDP. My question is, is there a bidirectional communications that allows a tech to update a JIRA ticket which then automatically updates the Managengine SDP ticket?
I see that you are using Jira Cloud and looking for a way to have a bi-directional integration with ManageEngine's ServiceDesk Plus product. Searching on this topic can be confusing, because Atlassian also had a product called Jira Service Desk (which has been rebranded to Jira Service Management).
But to have a two way integration, where each application can update the information in the other will require a bit more configuration. I don't have any experience using ManageEngine's product here, but it appears that it has a REST API abilities. Unfortunately I can't see the specific endpoints or the syntax that API uses, so I can't provide more concise examples here. That doc does explain though that
So presumably, this is information you could find within the SDP application. Once you can see that information, my suggestion would be to try to use Jira Cloud's Automation in order to automatically trigger an update to SDP when a triggering action happens in Jira. One of the actions you can perform in automation is to Send a Web Request. This is effectively a way in which you can get Jira Automation to update SDP using the REST API.
If that is avenue of integration seems too complex to setup, then there still might be other 3rd party integrations out there that could help. For example, it appears that Zoho has a means to integrate several different applications in this manner. See -servicedesk-plus-cloud/integrations/jira-cloud/ Disclaimer, I haven't tried to use this integration personally.
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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