+44(800)3686373 Jet2 Name Change Policy

[Flight Cancellation Policy]

Jet2's Name Change Policy: An In-Depth Overview

Jet2, a British low-cost airline based in Leeds, England, offers a name change policy that allows passengers to modify the name on their booking under certain circumstances. This policy is designed to accommodate various situations while maintaining security and administrative efficiency. Understanding this policy is crucial for passengers who may need to make changes to their bookings.

1. Basic Policy Overview:
Jet2 allows name changes on bookings, but with specific conditions and potential fees. The policy is in place to balance customer flexibility with operational and security requirements. It's important to note that while name changes are possible, they are not guaranteed and are subject to availability and the airline's discretion.

2. Reasons for Name Changes:
There are several reasons why a passenger might need to change a name on a Jet2 booking:

a) Spelling Mistakes: Minor typographical errors in the passenger's name.
b) Legal Name Changes: Due to marriage, divorce, or other legal processes.
c) Booking Transfer: Transferring the booking to another person entirely.
d) Title Changes: Correcting or updating the title (Mr., Mrs., Ms., etc.).
e) Middle Name Additions or Removals: Adding or removing a middle name to match official identification.

3. Types of Name Changes Allowed:
Jet2 categorizes name changes into two main types:

a) Minor Name Changes: These include correcting spelling mistakes, adding or removing middle names, or changing titles. These are generally easier to process and may incur lower fees.

b) Major Name Changes: This involves changing the entire name on the booking, effectively transferring the ticket to another person. These changes are more complex and typically incur higher fees.

4. Fees Associated with Name Changes:
Jet2's name change fees can vary depending on several factors:

a) Type of Change: Minor changes usually cost less than major changes.
b) Timing of Change: Fees may increase as the departure date approaches.
c) Fare Difference: If the new booking falls under a different fare category, the passenger may need to pay the difference.
d) Destination: Fees can vary based on the route and destination.

As of my last update, the typical fee structure was:
- Minor name changes: £35 per person, per leg
- Major name changes: £70 per person, per leg

However, it's crucial to check with Jet2 directly for the most current fee information, as these can change over time.

5. Time Restrictions:
Name changes are generally allowed up to 24 hours before the scheduled departure time. However, making changes closer to the departure date may result in higher fees and reduced likelihood of approval.

6. Process for Requesting a Name Change:
To request a name change, passengers typically need to follow these steps:

a) Contact Jet2 Customer Service: This can be done via phone, email, or through the airline's website.
b) Provide Booking Details: Including the booking reference, flight details, and current passenger name.
c) Specify the Required Change: Clearly state the change needed and the reason for it.
d) Submit Supporting Documentation: This may include marriage certificates, divorce papers, or other legal documents for major name changes.
e) Pay the Applicable Fee: Once approved, the fee must be paid before the change is processed.

7. Online vs. Offline Bookings:
The process and fees for name changes can differ slightly depending on how the original booking was made:

a) Online Bookings: These can often be changed through the Jet2 website using the 'Manage My Booking' feature.
b) Offline Bookings: Those made through travel agents or over the phone may require contacting Jet2 customer service directly.

8. Package Holidays:
For Jet2holidays bookings (which include flights and accommodation), the name change policy may differ slightly:

a) The fee structure might be different from flight-only bookings.
b) Changes may need to be approved by both Jet2 and the accommodation provider.
c) There might be additional restrictions or fees imposed by hotels or resorts.

9. Group Bookings:
For group bookings (typically defined as 10 or more passengers):

a) There may be more flexibility in changing names without fees up to a certain point before travel.
b) A different fee structure might apply.
c) Changes usually need to be made through the group booking department.

10. Impact on Additional Services:
When changing a name on a booking, passengers should be aware of how it might affect additional services:

a) Pre-booked Seats: These may need to be reassigned or repurchased.
b) Meal Preferences: Any pre-ordered meals may need to be reconfirmed.
c) Special Assistance: If arranged, this will need to be transferred to the new name.

11. Legal and Security Considerations:
Jet2, like all airlines, must comply with various legal and security requirements:

a) Passport Details: The new name must match the passenger's passport exactly.
b) Visa Requirements: For international flights, any visa requirements must still be met under the new name.
c) Security Checks: Name changes may trigger additional security checks.

12. Frequent Flyer Programs:
If the original booking was associated with a frequent flyer program:

a) Points or miles may need to be reassigned or may be lost if the booking is transferred to another person.
b) The new passenger may not be eligible for the same benefits or point accrual.

13. Insurance Implications:
Passengers should be aware of how name changes might affect their travel insurance:

a) Some policies may become invalid if the name on the booking changes.
b) Additional fees might be incurred to update the insurance policy.

14. Cancellation vs. Name Change:
In some cases, it may be more cost-effective to cancel a booking and make a new one, rather than changing a name:

a) Cancellation fees should be compared with name change fees.
b) The current fare for a new booking should be considered.
c) Timing is crucial, as cancellation fees often increase closer to the departure date.

15. Special Circumstances:
Jet2 may show flexibility in certain special circumstances:

a) Bereavement: In case of a death in the family, Jet2 may waive or reduce name change fees.
b) Medical Emergencies: With proper documentation, fees might be reduced for passengers unable to travel due to medical reasons.

16. Multi-Leg Journeys:
For bookings with multiple flight legs:

a) Name changes typically need to be applied to all legs of the journey.
b) Fees may be charged per leg, potentially increasing the total cost.

17. Charter Flights:
Jet2 operates both scheduled and charter flights. For charter flights:

a) Name change policies may be more restrictive.
b) Changes might need to be approved by the charter operator as well as Jet2.

18. Seasonal Variations:
During peak travel seasons (summer holidays, Christmas, etc.):

a) Name change fees might be higher.
b) The process may take longer due to higher demand.

19. Corporate and Business Bookings:
For corporate accounts or business bookings:

a) There might be more flexibility in changing names.
b) Some companies may have negotiated special terms for name changes.

20. Communication and Confirmation:
After requesting a name change:

a) Passengers should receive written confirmation of the change.
b) It's advisable to recheck all booking details after the change is processed.

21. Responsibility for Accuracy:
Ultimately, it's the passenger's responsibility to ensure all names on the booking are correct:

a) Double-checking at the time of booking can save time and money later.
b) Any discrepancies between booking names and passport names can lead to denied boarding.

Conclusion:
Jet2's name change policy is designed to provide some flexibility to passengers while maintaining necessary administrative and security protocols. While changes are possible, they often come with fees and potential complications. Passengers are advised to book carefully, double-check all details, and contact Jet2 as early as possible if a name change is required.