RE: Face ID, and Bluetooth Speacker Resolved.

[M. Taylor]

Janet,

I am so glad that all is working correctly.

As for the volume issue? I have made the same mistake, time and time again. You are definitely not an idiot.

It sounds as though you reached a very patient and caring Apple rep to whom you mattered. I am so glad for you.

Thank you for sharing your experience. We have all learned something new about Face ID.

Mark

From: vip...@googlegroups.com <vip...@googlegroups.com> On Behalf Of janet gross
Sent: Monday, January 9, 2023 6:03 PM
To: vip...@googlegroups.com
Subject: Face ID, and Bluetooth Speacker Resolved.

Hi Everyone,
I spent some time on the phone today with Apple Support. I finally got to enable Face ID. What I had to do was hold the phone down close to my lap, and holed the phone a little toward the left, and look down at the phone, and then Voiceover started reading to me the directions which way to move my head! I was holding the phone strait out in front of my face, as I usually did to enable Face ID, but not this time. I found this method to be quite unusual, but it worked! The Apple rep and I shared screens, so he could tell me where to put the phone. The Apple rep said that is how the camera is seeing my face. I have to admit, I wouldn’t have ever thought of that! Now, about my Bose Speaker not connecting to Apple Music. The rep and I did just about everything we could think of, we removed the speaker from the phone, reconnected the phone back to Bluetooth, checked all The Bluetooth settings, and nothing would work, so then the Apple rep said hey Janet did you check the volume buttons on the side of your phone, I said oh ok I will check them, and I pressed the up volume button, and sure enough, the Bose Speaker was playing the Apple Music! Wow, you talk about feeling like an idiot, I sure did! The Apple rep and I both started laughing! What a idiot I felt like!

Thank you all so much, as it is greatly so appreciated!

Janet
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