Unacceptable Response from Issuu Support Team Regarding VoiceOver Accessibility

[Christine Grassman]

Dear All:

Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of.  My son, who is also a VoiceOver user, wanted to access his high school’s newspaper which is on the platform. However, it is in an image pdf.  Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible. 

I wrote to their support center, and this is the response I received.  My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible. 

Christine 

  

Begin forwarded message:

From: "Christine Grassman (issuu Support Team)" <feed...@issuu.com>

Subject: Update from issuu Support Re: Poor VoiceOver accessibility

Date: February 19, 2016 at 10:16:27 AM EST

To: Christine Grassman <cgrass...@gmail.com>

Reply-To: issuu Support Team <feed...@issuu.com>

## Please do not write below this line ##

Christine Grassman Feb 19, 16:16  With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this. Christine Sent from my iPhone

Angel (Help Center) Feb 19, 11:51  Hi Christine, Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that. If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates. Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you. Best regards, Angel issuu is on iOS and Android. To learn more about issuu, please visit our Help Center.

Christine Grassman Feb 15, 22:42 I am blind, as are my children. We use iPhones with VoiceOver accessibility to access text. I am deeply disappointed that Issuu is not voiceover accessible. Only some features are accessible, and one cannot find and read magazines. In this day and age, this is unacceptable. Information should be accessible to us just as to others. There is no reason why the text of your millions of publications should not be accessible using a screen reader. I hope that you will address this as quickly as possible. Christine Grassman Sent from my iPhone

This email is a service from Help Center. Delivered by Zendesk.

[J5P6X7-GL7J]

[Richard Turner]

You may also want to contact some of the magazines that are on that platform and ask them to put pressure on them to make the publications accessible.

Or, provide them in another accessible format, like through Bookshare?

 

Richard

 

 

From: vip...@googlegroups.com [mailto:vip...@googlegroups.com] On Behalf Of Christine Grassman
Sent: Friday, February 19, 2016 7:31 AM
To: vip...@googlegroups.com
Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver Accessibility

 

 

Dear All:

 

Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of.  My son, who is also a VoiceOver user, wanted to access his high school’s newspaper which is on the platform. However, it is in an image pdf.  Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible. 

I wrote to their support center, and this is the response I received.  My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible. 

Christine 

Begin forwarded message:

 

From: "Christine Grassman (issuu Support Team)" <feed...@issuu.com>

Subject: Update from issuu Support Re: Poor VoiceOver accessibility

Date: February 19, 2016 at 10:16:27 AM EST

To: Christine Grassman <cgrass...@gmail.com>

Reply-To: issuu Support Team <feed...@issuu.com>

 

## Please do not write below this line ##

 

Christine Grassman Feb 19, 16:16  With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this. Christine Sent from my iPhone

 

Angel (Help Center) Feb 19, 11:51  Hi Christine, Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that. If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates. Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you. Best regards, Angel issuu is on iOS and Android. To learn more about issuu, please visit our Help Center.

 

Christine Grassman Feb 15, 22:42 I am blind, as are my children. We use iPhones with VoiceOver accessibility to access text. I am deeply disappointed that Issuu is not voiceover accessible. Only some features are accessible, and one cannot find and read magazines. In this day and age, this is unacceptable. Information should be accessible to us just as to others. There is no reason why the text of your millions of publications should not be accessible using a screen reader. I hope that you will address this as quickly as possible. Christine Grassman Sent from my iPhone

 

This email is a service from Help Center. Delivered by Zendesk.

[J5P6X7-GL7J]

 

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[Alan Paganelli]

I went through this with iPhone Life.  They were very nice folks who took the time to explain to me that the reason why they use PDF is so the magazine in PDF format looks exactly like the print magazine.  PDF is actually a picture of the document and no screen reader can read a picture to you.

HTH

Alan

Sent from my iPad Air

[Michael Malver]

Voice Dream Reader does a great jobwith pdfs. I don’t know if it can handle pdfs based on images, but I read an entire textbook using it.

If VoiceDream can do it, perhaps this other app can be made to handle pdf through some sort of ocr-based solution.

[Richard Turner]

Voice Dream Reader cannot read image based PDF files. It does not do any OCR.

Your text book was in text PDF. However, for sighted users, Voice Dream Reader gives the option to view image PDF files in original layout.

Richard

(Sent from my iPhone 5S)

[RobH.]

Why can't KNFB reader handle it as an ocr?

> Christine Grassman
> Feb 19, 16:16
>
> With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps
> accessible. There's absolutely no reason not to do this.
> Christine
>
> Sent from my iPhone
>
>
>

> Angel (Help Center)
> Feb 19, 11:51
>
> Hi Christine,
>
> Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our
> site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very
> sorry about that.
>
> If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help
> center (help.issuu.com), so please do keep checking these places for updates.
>
> Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you.
>
> Best regards,
> Angel
>

> issuu is on iOS and Android.
>
> To learn more about issuu, please visit our Help Center.
>
>
>

[Richard Turner]

That wasn't the question.
But, getting the image out of the app to run through KNFB Reader could be rather interesting.
Plus, no telling how good the images are when it comes to OCR and, probably, there is a subscription fee. I personally wouldn't risk it since there is no way to know if you would get a usable magazine even if you could get it into KNFB Reader.
The magazine source needs to offer an accessible version in text format, whether through this app or some other way.

JMO,
Richard

[Eric Oyen]

here is a copy of a letter that I propose sending to this company. Might I also suggest hitting up their ratings area on the app store and posting a 0 star rating with a list of complaints. the more that show up there, the greater their incentive to change their attitude (and development cycle). Also, for anyone using the Android version of this app, doing the same on the android store should also have a similar impact. SOmeone could also start a change.org petition. The more attention that is brought to bear on this, the more likely it is that they will be forced to deal with this..

here is the letter:

***
Gentlemen,
I recently read a response you sent another user about accessibility (or the lack of it) in your application platform. I would also like to be able to use your platform, but find that none of the controls or options are accessible. Considering that apple published (free of charge mind you) their API on how to interface with their screen reader, there is no excuse for your lack of accessibility. In fact, your statement: "

>
> Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon."

I must point out that your statement above is a slap in the face of any blind user who may have to depend on your application to read specific publications. Also, as you do business in the US and contract with public institutions (schools, colleges, etc.), you are required to abide by the terms of the US AMericans with Disabilities act (as amended 1996). I am only pointing this out to you to bring to your attention that someone else might decide your wallet would make a tempting target. This is not a threat, this is advice you really should heed. Now, the way I see it, you don't have any choice. THere is already a push on to get other blind users to write in and hit you u up on this issue. Considering the number of blindness related blogs, email lists and social pages (on Facebook and other social media), this means you might be forced to deal with this sooner (rather than later).

FYI, data regarding accessibility on iOS is available here: https://developer.apple.com/library/ios/documentation/UserExperience/Conceptual/iPhoneAccessibility/Making_Application_Accessible/Making_Application_Accessible.html

please do not do me the disservice of sending a response like the one quoted above. Might I suggest that you change your plans now, while you still can. Considering the number of blind iPhone users (at last count, somewhere north of 6 million or so), I would hate for you to have to drop everything to start dealing with 6 million angry blind people. so, your direction is now clear. take the steps (now) to make your product accessible.

thank you,

Eric Oyen
***

On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote:

>
> Dear All:
>
> Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of. My son, who is also a VoiceOver user, wanted to access his high school’s newspaper which is on the platform. However, it is in an image pdf. Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible.
> I wrote to their support center, and this is the response I received. My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible.
> Christine
>
>
>> Begin forwarded message:
>>
>> From: "Christine Grassman (issuu Support Team)" <feed...@issuu.com>
>> Subject: Update from issuu Support Re: Poor VoiceOver accessibility
>> Date: February 19, 2016 at 10:16:27 AM EST
>> To: Christine Grassman <cgrass...@gmail.com>
>> Reply-To: issuu Support Team <feed...@issuu.com>
>>
>> ## Please do not write below this line ##
>>
>>

>> Christine Grassman
>> Feb 19, 16:16
>>
>> With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this.
>> Christine
>>
>> Sent from my iPhone
>>
>>
>>

>> Angel (Help Center)
>> Feb 19, 11:51
>>
>> Hi Christine,
>>
>> Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that.
>>
>> If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates.
>>
>> Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you.
>>
>> Best regards,
>> Angel
>>

>> issuu is on iOS and Android.
>>
>> To learn more about issuu, please visit our Help Center.
>>
>>
>>
>>

>> Christine Grassman
>> Feb 15, 22:42
>>
>> I am blind, as are my children. We use iPhones with VoiceOver accessibility to access text. I am deeply disappointed that Issuu is not voiceover accessible. Only some features are accessible, and one cannot find and read magazines. In this day and age, this is unacceptable. Information should be accessible to us just as to others.
>> There is no reason why the text of your millions of publications should not be accessible using a screen reader. I hope that you will address this as quickly as possible.
>> Christine Grassman
>>
>> Sent from my iPhone
>>
>>
>> This email is a service from Help Center. Delivered by Zendesk.
>> [J5P6X7-GL7J]
>
>

[Cristóbal]

Short of flooding  their  app with poor ratings  in the app store and reaching out via their  various social media contacts to put it out there that the  accessibility support of the app and interest in making it accessible is lacking, there’s probably not much that can  be done  other  than to perhaps look for an alternative.

Maybe with  enough crappy ratings and public complaints, this issue might get more attention by the developers or whoever is in  charge of its design.

 

From: vip...@googlegroups.com [mailto:vip...@googlegroups.com] On Behalf Of Christine Grassman

Sent: Friday, February 19, 2016 7:31 AM
To: vip...@googlegroups.com

--

[Cristóbal]

Short of flooding  their  app with poor ratings  in the app store and reaching out via their  various social media contacts to put it out there that the  accessibility support of the app and interest in making it accessible is lacking, there’s probably not much that can  be done  other  than to perhaps look for an alternative.

Maybe with  enough crappy ratings and public complaints, this issue might get more attention by the developers or whoever is in  charge of its design.

 

From: vip...@googlegroups.com [mailto:vip...@googlegroups.com] On Behalf Of Christine Grassman
Sent: Friday, February 19, 2016 7:31 AM
To: vip...@googlegroups.com
Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver Accessibility

 

 

Dear All:

--

[Scott Berry]

Christin et al,

I really want to thank you for bringing this to our attention.  Here is my response.  I am already upset with another company so this didn’t help but I am one to speak my mind and here is what I had to say.

Hello there,

I understand that another one of your people from the blind community has already wrote you.  I think that you guys are very inconsiderate and I would not review your app due to the fact that you don’t feel that Voiceover support is important.  Why should I feel that your app is important to my daily needs.  I don’t want any sales tactics I have heard them all.  I want the same support as anyone else would get.

Secondly, I am a developer on IOS platforms and there is no reason you could not make an option to at least scan those with some great accuracy in to an rtf document.  I really feel your a lowsy company and never come knocking on my door until you have made your app acessible to everyone.

Scott Berry

[Scott Berry]

Hi Richard,

Bookshare would not make this company stand up and take notice.  That’s what Christine wants there is no reason that they couldn’t put a routine in their program to even scan the pdf with great accuracy and make the app put it in to an rtf format for example.

On Feb 19, 2016, at 8:39 AM, Richard Turner <richard...@outlook.com> wrote:

You may also want to contact some of the magazines that are on that platform and ask them to put pressure on them to make the publications accessible.

Or, provide them in another accessible format, like through Bookshare?

 

Richard

 

 

From: vip...@googlegroups.com [mailto:vip...@googlegroups.com] On Behalf Of Christine Grassman
Sent: Friday, February 19, 2016 7:31 AM
To: vip...@googlegroups.com
Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver Accessibility

 

 

Dear All:

 

Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of.  My son, who is also a VoiceOver user, wanted to access his high school’s newspaper which is on the platform. However, it is in an image pdf.  Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible. 

I wrote to their support center, and this is the response I received.  My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible. 

Christine 

Begin forwarded message:

 

From: "Christine Grassman (issuu Support Team)" <feed...@issuu.com>

Subject: Update from issuu Support Re: Poor VoiceOver accessibility

Date: February 19, 2016 at 10:16:27 AM EST

To: Christine Grassman <cgrass...@gmail.com>

Reply-To: issuu Support Team <feed...@issuu.com>

 

## Please do not write below this line ##

 

<image001.jpg>

Christine Grassman Feb 19, 16:16  With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this. Christine Sent from my iPhone

 

<image001.jpg>

Angel (Help Center) Feb 19, 11:51  Hi Christine, Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that. If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates. Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you. Best regards, Angel issuu is on iOS and Android. To learn more about issuu, please visit our Help Center.

 

<image001.jpg>

[J5P6X7-GL7J]

[Scott Berry]

Alan,

True enough but there should be alternatives one would think for these.

[Scott Berry]

That might be an option we could ask Winston for I think that would be a great option.  Ocr would be a great deal for pdf’s since they can be a handul some times.

[Scott Berry]

True enough.  I just got the same message Christine got so I think they have now made a canned message available so that they don’t have to work at answering our emails.

[Scott Berry]

I don’t know if you can save it outside the app though.

[Kellie]

I have imported an image PDF file to K NFB reader and it was able to extract the text from the file. I don't know if it would work the same in this particular instance and if there are subscription fees I don't blame people for not trying.

Kellie and my lovable Lady J
Sent from my iPhone

[Eric Oyen]

time to hit their ratings system and then shotgun it all over Facebook and twitter. they cannot easily ignore that.

-eric

On Feb 19, 2016, at 11:24 AM, Scott Berry wrote:

> True enough. I just got the same message Christine got so I think they have now made a canned message available so that they don’t have to work at answering our emails.
>
>
>> On Feb 19, 2016, at 11:02 AM, Cristóbal <crism...@gmail.com> wrote:
>>
>> Short of flooding their app with poor ratings in the app store and reaching out via their various social media contacts to put it out there that the accessibility support of the app and interest in making it accessible is lacking, there’s probably not much that can be done other than to perhaps look for an alternative.
>> Maybe with enough crappy ratings and public complaints, this issue might get more attention by the developers or whoever is in charge of its design.
>>
>> From: vip...@googlegroups.com [mailto:vip...@googlegroups.com] On Behalf Of Christine Grassman
>> Sent: Friday, February 19, 2016 7:31 AM
>> To: vip...@googlegroups.com
>> Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver Accessibility
>>
>>
>> Dear All:
>>
>> Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of. My son, who is also a VoiceOver user, wanted to access his high school’s newspaper which is on the platform. However, it is in an image pdf. Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible.
>> I wrote to their support center, and this is the response I received. My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible.
>> Christine
>>
>>
>>
>> Begin forwarded message:
>>
>> From: "Christine Grassman (issuu Support Team)" <feed...@issuu.com>
>> Subject: Update from issuu Support Re: Poor VoiceOver accessibility
>> Date: February 19, 2016 at 10:16:27 AM EST
>> To: Christine Grassman <cgrass...@gmail.com>
>> Reply-To: issuu Support Team <feed...@issuu.com>
>>
>> ## Please do not write below this line ##
>>
>>

>> Christine Grassman
>> Feb 19, 16:16
>>
>> With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this.
>> Christine
>>
>> Sent from my iPhone
>>
>>
>>

>> Angel (Help Center)
>> Feb 19, 11:51
>>
>> Hi Christine,
>>
>> Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that.
>>
>> If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates.
>>
>> Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you.
>>
>> Best regards,
>> Angel
>>

>> issuu is on iOS and Android.
>>
>> To learn more about issuu, please visit our Help Center.
>>
>>
>>

[rajmund]

Hi,
LOL, least they were honest, and didn't just say, "Will do it in
the next update."

Sent from a BrailleNote

----- Original Message -----
From: Eric Oyen <eric...@icloud.com
To: vip...@googlegroups.com
Date sent: Fri, 19 Feb 2016 10:54:38 -0700
Subject: Re: Unacceptable Response from Issuu Support Team
Regarding VoiceOverAccessibility

Unfortunately we don't have a way for those with visual
impairments to use screen reading technology or have a way to
make our site accessible at this time. We also haven't been
informed of any plans to add that functionality any time soon."

iPhone list..

[Eric Oyen]

I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so.

-eric

[Devin Prater]

Just make sure you spell check and proof read it before you send it, and note that the letter represents the wishes of us all.

Sent from Outlook Mobile
From Devin Prater
D.pr...@me.com

On Sat, Feb 20, 2016 at 12:13 PM -0800, "Eric Oyen" <eric...@icloud.com> wrote:

I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so.

-eric

On Feb 20, 2016, at 6:40 AM, rajmund wrote:

> Hi,
> LOL, least they were honest, and didn't just say, "Will do it in the next update."
> 
> Sent from a BrailleNote
> 
> ----- Original Message -----
> From: Eric Oyen  To: vip...@googlegroups.com

 Subject: Update from issuu Support Re: Poor VoiceOver accessibility
> Date: February 19, 2016 at 10:16:27 AM EST
> To: Christine Grassman  Reply-To: issuu Support Team  
> ## Please do not write below this line ##
> 
> 
> Christine Grassman
> Feb 19, 16:16
> 
> With all due respect, there is no excuse for this.  Apple makes available to developers, free of charge, guidelines for making apps accessible.  There's absolutely no reason not to do this.
> Christine
> 
> Sent from my iPhone
> 
> 
> 
> Angel (Help Center)
> Feb 19, 11:51
> 
> Hi Christine,
> 
> Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time.  We also haven't been informed of any plans to add that functionality any time soon.  I'm so very sorry about that.
> 
> If we do introduce this functionality at any point, we will put up an announcement on our blog (blog.issuu.com) and on our help center (help.issuu.com), so please do keep checking these places for updates.
> 
> Please don't hesitate to write back if you have any other questions, and we'd be happy to assist you.
> 
> Best regards,
> Angel
> 
> issuu is on iOS and Android.
> 
> To learn more about issuu, please visit our Help Center.
> 
> 
> 
> 
> Christine Grassman
> Feb 15, 22:42
> 
> I am blind, as are my children.  We use iPhones with VoiceOver accessibility to access text.  I am deeply disappointed that Issuu is not voiceover accessible.  Only some features are accessible, and one cannot find and read magazines.  In this day and age, this is unacceptable.  Information should be accessible to us just as to others.
> There is no reason why the text of your millions of publications should not be accessible using a screen reader.  I hope that you will address this as quickly as possible.
> Christine Grassman
> 
> Sent from my iPhone
> 
> 
> This email is a service from Help Center.  Delivered by Zendesk.
> [J5P6X7-GL7J]
> 
> 
> --
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at cara...@caraquinn.com

[Eric Oyen]

heheh. sometimes the spell checker misses things it shouldn't. will check and send.

-eric

[Rajmund]

Hello,
I take as they never have, and are not about to, care, either.



Sent from an iPad

[Kevin Chao]

Curious, is there a verifiable source for the data point cited of 6 million blind iPhone users? I've heard ranges from 10,000 - 100,000, but millions is a new one.
Thanks!

[Eric Oyen]

well, if they don't care about this issue, lets make them care about something (like their revenue stream). attack that, and they most definitely will care.

-eric

[Eric Oyen]

I am pulling a very rough estimate based on iPhone sales here in the US (some 40 million units were sold last year alone). That figure has also been consistent over the last several years. Given how accessible these devices are, friends and families of those who are blind will sometimes give them as a gift or help them to purchase one. I started out with an iPhone 3gs given to me used from a friend. I am now using an iPhone 5s. I am not so interested in the 6 as it is too big to carry conveniently in a pocket. so far, over the years, I have spent about $1,500 on contract fees to own one of these. so, its very possible for a blind person to get one (if they don't mind paying over inflated contractual agreement prices).

-eric

[english...@gmail.com]

What is this app people are talking about? I can't seem to find the original thread about this


Thanks,
Ari