1 Installation Manual Model No. Hybrid IP-PBX KX-NS500 Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1 For Your Safety (Page 14)" before using this product. KX-NS500: PFMPR Software File Version or later
7 System Components KX-TDA0350 PC Phone KX-T7000 series proprietary telephone KX-T7200 series proprietary telephone KX-T7300 series proprietary telephone Voice Processing System Voice Processing System (e.g., KX-TVM series) Notice This PBX supports SIP extensions. However, some PBX features may not be available depending on the type of telephone. Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following: interoperability and compatibility with all devices and systems connected to this product proper operation and compatibility with services provided by telecommunications companies over connected networks Some optional hardware, software, and features are not available in some countries/areas. Please consult your certified Panasonic dealer for more information. In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary. List of Abbreviations CA Communication Assistant IP-PT IP Proprietary Telephone PS Portable Station SIP Extension Extensions of the PBX which use Session Initiation Protocol for communication. SLT Single Line Telephone S-PS SIP-CS compatible Portable Station APT Analogue Proprietary Telephone DPT Digital Proprietary Telephone SIP-CS SIP based DECT Cell Station unit Installation Manual 7
8 Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic IP-PBX, KX-NS500, It provides instructions for installing the hardware, and programming the PBX using Web Maintenance Console. This PBX can also be programmed by using PT. Refer to the PT Programming Manual for more information. The Structure of this Manual This manual contains the following sections: Section 1 Safety Precautions Provides important information intended to prevent personal injury and property damage. Section 2 System Outline Provides general information on the PBX, including the system capacity and specifications. Section 3 Information about the Activation Keys Provides information on activation keys, including how to obtain activation keys. Section 4 Installation Describes the procedures to install the PBX. Detailed instructions for planning the installation site, optional service cards, and cabling of peripheral equipment are provided. Further information on system expansion and peripheral equipment installation is included. Section 5 Programming Information Describes the installation procedure, structure, and functions of the Web Maintenance Console for programming IP telephones and the PBX. Further information on programming the PBX for use with SIP trunks and a VoIP network is included. Section 6 Information about Stacking Expansion Unit Provides information about stacking Expansion Unit. Section 7 Troubleshooting Provides information on the PBX and telephone troubleshooting. Section 8 Networking Information Provides information about topics such as using the PBX in a VoIP network, and the TCP ports used by the PBX. Section 9 Appendix Provides information about PBX Region Suffix Codes and Areas, System Prompt Languages. About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Guide Describes all basic, optional and programmable features of the PBX. PC Programming Manual Provides step-by-step instructions for performing system programming using a PC. PT Programming Manual Provides step-by-step instructions for performing system programming using a PT. User Manual Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, PSs, or DSS Consoles. About the software version of your PBX The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX or installed cards?" in "2.3 Frequently Asked Questions (FAQ)" of the PC Programming Manual. 8 Installation Manual
9 Introduction Trademarks The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Panasonic Corporation is under license. Microsoft, Outlook, Internet Explorer, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. All other trademarks identified herein are the property of their respective owners. Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation. Installation Manual 9
10 Table of Contents Table of Contents 1 Safety Precautions For Your Safety Important Safety Instructions Precautions Data Security System Outline Basic System Construction System Configurations System Connection Diagram Optional Equipment Optional Equipment Specifications General Description Characteristics System Capacity Information about the Activation Keys Information about the Activation Keys Type and Maximum Number of Activation Keys Activation Key Code and Key Management System Using CTI Applications Installation Before Installation Before Installation Installation of the PBX Unpacking Names and Locations Opening/Closing the Top Cover Frame Earth Connection Installing/Removing the Optional Service Cards Installing/Removing the SD Memory Card Types of Connectors Attaching a Ferrite Core inch Rack Mounting Wall Mounting Surge Protector Installation Backup Battery Connection The Mother Board and Expansion Cards Mother Board Mother Board - KX-NS Mother Board - KX-NS SD Memory XS Card (KX-NS5134), SD Memory S Card (KX-NS5135), SD Memory M Card (KX-NS5136) DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card (KX-NS5112) LCOT6 in KX-NS500 (installed by default) DLC2 in KX-NS500 (installed by default) MCSLC16 in KX-NS500 (installed by default) EXP-S in KX-NS520 (installed by default) PFT in KX-NS520 (installed by default) Installation Manual
11 Table of Contents MCSLC16 in KX-NS520 (installed by default) RMT card in KX-NS500 (KX-TDA0196) Virtual Cards Physical Trunk and Extension Cards LCOT6 Card (KX-NS5180) PRI30/E1 Card (KX-NS5290CE) DHLC4 Card (KX-NS5170) DLC8 Card (KX-NS5171) DLC16 Card (KX-NS5172) MCSLC8 Card (KX-NS5173) MCSLC16 Card (KX-NS5174) Expansion Card EXP-M Card (KX-NS5130) The Doorphone Card DPH2 Card (KX-NS5162) Connection of Extensions Maximum Cabling Distances of the Extension Wiring (Twisted Cable) Parallel Connection of the Extensions Digital EXtra Device Port (Digital XDP) Connection First Party Call Control CTI Connection Connecting to a Doorphone, Door Opener, and/or External Sensor Connection of Peripherals LAN Connection LAN Connection for the Main Unit LAN Connections for IP Telephones Power Failure Connections Starting the KX-NS Programming Information Overview of Web Maintenance Console PC Connection Starting Web Maintenance Console Programming the PBX Easy Setup Wizard Enabling the DHCP Server Feature Installing the Virtual IP Cards to the PBX Installing Additional Activation Keys Configuration of the Activation Keys Programming an H.323 QSIG Network Assigning the Hunt Pattern Programming the Address Translation Table Programming the Network Settings Programming SIP Trunks Assigning Networking Information to IP Telephones Assigning IP Addressing Information Setting VLAN Parameters Setting LLDP Parameters Setting Diffserv Parameters Configuration of IP Ports ECO mode (KX-NT500 series only) Registering IP Telephones Registering IP Telephones De-registering IP Telephones Installing SIP Phones at a Remote Site Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Installation Manual 11
12 Table of Contents 5.9 Configuration of Users Programming Integration for UM Voice Automatic Configuration of Mailboxes Methods of Stacking Expansion Units Methods of Stacking Expansion Units Troubleshooting Troubleshooting Installation Connection Operation Error Messages Restarting the KX-NS Troubleshooting by Error Log Networking Information Information about Using an IP Network Using a VoIP Network with the PBX DHCP (Dynamic Host Configuration Protocol) Server VLAN (Virtual LAN) Jitter Buffer Voice Activity Detection (VAD) Network Configuration Network Devices QoS (Quality of Service) Network Time Protocol (NTP) H.323 Trunks Avoid Multiple IP Networks Gatekeeper Bandwidth Assessment Virtual VoIP Gateway Card Specifications SIP Trunks IP Telephony Service SIP Requirements Router Requirements Bandwidth Requirements Virtual SIP Trunk Card Specifications Types of PBX Networks H.323 QSIG Network Port Security Appendix PBX Region Suffix Codes and Areas System Prompt Languages Installation Manual
14 1.1 For Your Safety 1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. WARNING CAUTION This notice means that misuse could result in death or serious injury. This notice means that misuse could result in injury or damage to property. The following types of symbols are used to classify and describe the type of instructions to be observed. This symbol is used to alert users to a specific operating procedure that must not be performed. This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely. 14 Installation Manual
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