sidkar fanatical darryk

0 views

Skip to first unread message

Karri Weston

unread,

Aug 2, 2024, 4:37:44 AM8/2/24

to vimasedi

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

I currently am having issues with netflix keep going blurry on my TV, sometimes not loading and generally being useless. I use a draytek vigor 130 modem with an orbi mesh system and it only appears to be netflix on my Samsung smart TV that has issues.

I've spoken to netflix support and they have blamed my ISP (EE). Has anyone else had similar issues at all? Coming to my wits end with it. Tried all sorts of changes to my orbi setup but no matter what I do nothing works.

Running a speedtest.com via the TV browser return a 73mb down 18mb up which is great. Running it on fast.com (netflix's speed test site) I get 32mb down 12mb up but it's very intermittent and sometimes drops to kb's. Just don't get it!