Overcharged

[ncoo...@gmail.com]

Hello:

I subscribe to the Viki Pass $4.99 per month and wanted to upgrade to Plus $9.99 per month, but I was billed (it is in pending) for the yealy plus subscription. I have tried to reach out via the support channels, FB etc and havent received any update. For a paid service, you should at least have a chat feature so customers can quickly resolve these types of issues. Instead you leave them hanging and is a really really frustrating experience.