sode unable to dock aircraft door too low

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Keith Lovell

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Aug 3, 2018, 8:23:52 PM8/3/18
to Viewpoint Technologies Product Support
Hello,

I received a message from SODE while trying to dock at gate 12 with the PMDG 737-800.  "sode unable to dock aircraft door too low"  Have you seen this before?  I'm not sure if I need to try a reinstall or if I need to tweak a config file somewhere.  Any advice would be appreciated.

Thanks!

Keith

Ryan C.

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Aug 6, 2018, 11:58:18 PM8/6/18
to Viewpoint Technologies Product Support
Hi Keith,

SODE seems to be a hit or miss for many people, myself included. I have never seen this problem before, try pulling forward/moving backwards a bit and see if it works. I can ask some of the other devs to see what they can find.

- Ryan

Keith Lovell

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Aug 7, 2018, 6:05:24 PM8/7/18
to ryanc.v...@gmail.com, viewpoint-...@googlegroups.com
Thanks Ryan.  I can play around with positioning the aircraft and my guess is that it will solve the problem.  I've never seen the message about the aircraft door being too low before so figured I'd post in the forum to see if anyone had any additional info.  I tried googling it but it didn't really turn up anything.  In the end, this is small issue and I know that the SODE jetways work so I'm not really concerned.  The scenery is great and I've been waiting a long time for someone to develop KMHT so thank you!

Keith

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