Fwd: [placementofficerskerala] HCLTechnologies recruitment Drive at SNGCE

[Rini .K.R]

Dear Students 

 

HCL Technologies Recruitment Drive for B.Tech/BCA/B.Sc 2013 Batch

 

Date:Thursday,26^th September 2013

 

Time:09:30 AM

 

Venue: Sree Narayana Gurukulam College of Engineering,Kadayiruppu P.O, Kolenchery,Ernakulam

 

Eligibility Criteria

B.Tech (CS/IT/EEE/ECE/E&I), BCA, B.Sc (CS / IT / Mathematics / Statistics)

Aggregate 60% for 10th, Plus Two and for final course

No current backlogs

2013 pass out only

 

Skills required

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE

Should have good customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCLs value and its methodology

CCNA/MCP/MSCA certified candidates Preferred

 

Job Responsibilities

Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

Knowledge of basic Networking and other technologies

Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Good to have basic understanding of Client Server Architecture, OS

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Participate in on-going training and departmental development

 

 

Salary:CTC of 1.80 L/PA

 

Work Location:Chennai

Terms & Conditions

Willing to sign Service agreement of 1 Year (As applicable)

Willing to relocate, if required

Willing to work in 24*7 environment

Selection Procedure

Grammar Test

Group Discussion

Technical Round

HR Round

 Candidates can Walk in as mentioned above.

 

Regards

Rini K R

Placement Officer
Vidya Academy of Science & Technology
Thalakkottukara P O
Thrissur - 680501
Ph: 04885 287751/52 (Ext:148)

Email: rini...@vidyaacademy.ac.in
www.vidyaacademy.ac.in