Still being charged monthly fee through google after purchasing premium

TV

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Apr 11, 2019, 2:15:06 PM4/11/19

to Video DownloadHelper Q&A

I upgraded last month (3/19/19) to Lifetime Premium VDH. However, the monthly premium subscription is still being billed.

Moreover, when I attempt to recover my license (https://www.downloadhelper.net/recover-license) so I can activate in firefox, it says the email address is invalid.

I'm just looking to get the monthly subscription cancelled and ensure that I have a valid license key to use in firefox since I purchased the Lifetime Premium.

Please let me know what information you need from me in order to confirm.

Thanks!

jcv...@gmail.com

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Apr 12, 2019, 2:42:06 AM4/12/19

to Video DownloadHelper Q&A

Hi,

please send me monthly and lifetime subscriptions transaction IDs. I'll have a look on our side.

Firefox and Chrome licences are two separate products with different prices and features. Chrome lifetime premium won't give you access to a Firefox licence.

jerome

TV

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Apr 12, 2019, 11:05:59 AM4/12/19

to Video DownloadHelper Q&A

Monthly: 10370910874874185126.a2e35e0da0c247d58ba58858c1d86904

Lifetime: 10370910874874185126.fb0a6d8bb5ee4b4eb27d5e43da907da4

jcv...@gmail.com

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Apr 13, 2019, 3:34:48 AM4/13/19

to Video DownloadHelper Q&A

I have refunded monthly subscription and canceled the subscription.

Regards,

jerome

Nguyen Hoang Minh Duc

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Jul 30, 2019, 8:25:48 PM7/30/19

to Video DownloadHelper Q&A

Dear jcv

I hope to pay the full lifetime subcription for video download helper hope you can help me with this process

Order number
10370910874874185126.b7c53b63c179451c8a1150a64f3c2a03

jc vdh

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Jul 31, 2019, 1:36:45 AM7/31/19

to Video DownloadHelper Q&A

this transaction has been cancelled : "The customer's card was declined."

jerome

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