Video downloader not working on Youtube

[kr65...@gmail.com]

I have had difficulty downloading videos on Youtube for the past several weeks. When I click the "download" button on a Youtube video, a message appears above the button saying "Converting you're video" (It should be 'your'. You're in this instance would read as "Converting you are video", which obviously makes no sense.) with a cycling circular icon. But it just sits there giving me the same message and downloads nothing. A couple of weeks ago it seemed to work, but only had the option to download the video at 1080p, a couple of days later it said I could download at 1080p but said that other MP4's were 'coming'.  I've tried everything and have had no luck.

[mig]

I agree this is a bad misspell that has no place in our product.

However, i made a search in all the add-on strings and i couldn't find the text you copied.

Are you very sure you are talking about our add-on ? We cannot do much for competitor products :)

[kr65...@gmail.com]

Yes, it is your add-on.

[mig]

Do you mind sharing a screenshot ?

[kr65...@gmail.com]

Sure.

[mig]

Humm... Nope, not our add-on :)

[kr65...@gmail.com]

Well, considering your add-on is supposed to work on Youtube don't you think you should figure out what the problem is and fix it? Otherwise, it's not really doing as advertised. It's ability to download Youtube videos is one of your primary selling points. Pretty dumb to just dismiss complaints by passing the buck. Good luck getting donations for something that doesn't work.

[mig]

Seriously ????!!!!!!

The screenshot you showed does not display anything coming from our add-on. Not convinced ? Go to the browser add-ons tab and disable Video DownloadHelper, then reload your page and you will see the exact same thing. For information, Video DownloadHelper does not write into YouTube page to add buttons, it's all from the toolbar button.

If i'm right i get my donation ? :)

And by the way, if you have problems downloading from YouTube, just give a try to Video DownloadHelper, it works well !

[mig]

No answer ? Anyway, thanks for reporting a potential issue, we expect you'll let us know if you find a problem with our add-on.