I cannot renew my premium licence

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Francesco Cestaro

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May 4, 2020, 9:25:26 AM5/4/20
to Video DownloadHelper Q&A
Hi,

I've signed for a monthly subscription, unfortunately the day on which i should ahve been charged the fee my credit card was empty, I tried switching credit card and getting a new monthly subscription but it seems it is impossible for me now to get subscribed again.

every time i place the order i get a mail which says:

YOur order has been canceled,

Im using Chrome to run it.

Thanks in advance for your help

screenshot.png

jc vdh

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May 5, 2020, 3:05:49 AM5/5/20
to Video DownloadHelper Q&A
Hi,

I cancelled the subscription, may be you ca retry as a new one now.

jerome
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