Issue with Video DownloadHelper - Only Audio Downloading

[Edson Marques]

Hi, 

I hope this message finds you well. I am reaching out regarding an issue I encountered after updating the Video DownloadHelper extension.

Recently, upon attempting to download videos, I've noticed that the downloaded files only contain audio, omitting the video content entirely. This has hindered my usual workflow as I rely on the full video content for various purposes.

I would appreciate your guidance on whether there might be additional configurations or settings that need adjustment to resolve this issue. Your assistance in addressing this matter would be immensely helpful.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Best regards,

Edson Marques

[jcv...@gmail.com]

Hi,
Please give us more information about your issue.
- What are your versions ? (OS, browser, VDH, CoApp)
- Can you share a public link for a video with this issue?
jerome

[Martha Douenias]

Hello, I have the same issue both in Chrome & Firefox
Operating system: Win 11
browser: Chrome  Version 120.0.6099.130 (Official Build) (64-bit)

or            Firefox 121.0 64 bit
Downloading from Vimeo, which worked fine before

Will appreciate any insight

Thank you

[jcv...@gmail.com]

Hi,

The Vimeo issue should be fixed in the next release coming soon.

jerome