No longer able to save?

[DebraE]

I've loved and used Video DownloadHelper for years but about a week ago, it stopped allowing me to save videos from any site.

It identifies the files correctly, starts the download process but at the end of the download, I get the following error message:

"[Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "JS frame :: resource://gre/modules/DownloadCore.jsm :: this.DownloadError :: line 1498" data: no]"

I'm using Firefox 38.05 and VDH 5.4.0a4.

Can anyone point me in the right direction to resolving this issue? I'm lost without VDH.

[mig]

Do you get this on any site ? You are the only one reporting this. Are you sure you have space left on your disk ?

[DebraE]

I've been trialling it on different sites over the past couple of hours and it looks like it has just stopped working on the Project Free TV site (and all links within that site). Looks like I'll need to find a new favourite streaming site.

[R Alexander Calahan]

I just encountered this same result tonight. Tried twice for the same download. It may matter that I was attempting a rather large download. It was a video of about two hours. I had started the download and left the computer. When I got back I realized the download was unsuccessful and I got the error message mentioned. I tried again while staying at the computer (working in various docs at the time) and about 30 minutes in when it looked to be completing, I received the same error message. I just did a smaller download from the site with no problem.

I assumed the size of the file may be the problem but a quick look over the settings and trying to search for that issue didn't present any answers. I searched for the error message and found myself here. So it isn't simply about some sites, though I would believe the size of the file may be an issue.

Hope this helps. I would really like to grab that and 3 more about that size, but for now I will leave those and stick to smaller files.

And I'm also using Firefox

[R Alexander Calahan]

....and yes while it is about 440MB as I recall, I have more than enough space for that.

[DebraE]

It's nice to know I'm not the only one. I've experienced this with 20 min videos (approx 100mb) as well as longer/larger files.

I've used VDH without problem on this site for the past couple of years and it's only the past week that this error message started appearing.

[mig]

Do we agree the error message is always:

"[Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "JS frame :: resource://gre/modules/DownloadCore.jsm :: this.DownloadError :: line 1498" data: no]"

This looks like a network error (like the connection between your computer and the server being temporarily broken). If there are sporadic connection problems, i presume you are more likely to get an error on a longer video than a short one.

There isn't much VDH can do here. The add-on's job is to detect video and initiates the download, but the download itself is performed by Firefox and VDH has no control on it (except for being notified once done).

[DebraE]

Thanks mig.

The videos fully download in Firefox - I can watch them right through to the very end online but obviously something isn't transferring from Firefox to VDH correctly. Hopefully the next Firefox update will fix this or perhaps Project Free TV have made an update at their end which is causing the problem. I appreciate you taking the time to try and resolve this.

[Mesmereza]

I continue with this because I have similar problems when downloading on Youtube. Every time I get [Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "JS frame :: resource://gre/modules/DownloadCore.jsm :: this.DownloadError :: line 1498" data: no]
I already came with another account to ask why it was happening and I got the same answer as people here, yet in my case it's only happening with Youtube. I have no problem to download videos from any other websites. Since the beginning of the problem, I have to use a downloading website just for download from Youtube and it's really annoying...

[mig]

Could you make a test disabling all other extensions ?

[Mesmereza]

I disabled like you said (except the extension of avast because there is no deactivate button) but I still got the same message. I had absolutely no problem to download from Youtube with it before one of the latest VDH update and I have exactly the same connexion than before so I don't get what's wrong now.

[mig]

If you think this can be related to the last version of VDH (5.3.1), you may want to give a try to former versions: https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/versions/ . Note that VDH 4.9.24 and below won't work with Firefox 36 and later.

[Mesmereza]

I think it could be related of a latest version of VDH or being simply another new problem of my computer. I tried with the 5.01 (4.9.24 do not work at all) but I got the same thing, the video is dowloading almost to the end then it fails and I get the error message.

[mig]

If it happens at the end of the download, i would think for a broken anti-virus: trying to analyze the downloaded file but for some reasons like a corrupted file it fails.

You mentioned a avast extension. We had many problems with them in the past. Can you try to uninstall it (there should be a way to reinstall it from the avast user interface) ?

[Mesmereza]

I finally succeeded to deactivate it but nothing changed. I don't know how uninstall it from firefox however.
I use these addons too in case where others addons could be responsible of the problem :
- Adblock Plus
- Downthemall!
- Fasterfox lite
- Ghostery
- Screengrab
I was already using them before though, like Avast and VDH.

I still don't get why the problem is only happening with Youtube, I really have no problems with other websites.

[mig]

When something browser-related fails consistently, it is often useful to create a new user profile to start-over from something clean.

I suggest you try to run VDH (and VDH only at the beginning) from a new Firefox profile (https://developer.mozilla.org/en-US/docs/Mozilla/Multiple_Firefox_Profiles). If you're still having problems there, you'll know the browser / extensions are not to blame and you should look for something external, like your firewall.

[nsana t]

I am having this same problem. I am able to download and save video from youtube, however tubeplus and PFTV and other various movie sites, download all the way to the end and then tell me no data was ever received. I have never had problems downloading from any of these sites until yesterday....

[mig]

Those sites (tubeplus and PFTV) do not host their own videos. Do you have specific links so we can test ?