Missing audio with Download Helper

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Air Wolf

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Feb 15, 2023, 4:50:32 AM2/15/23
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Hi there,

I'm downloading videos from www.volleyballworld.tv - they are HLS streams that I am saving using the helper. The mp4 file gets successfully saved but it doesn't look like there is any audio. The weird thing is that the stream details seem to show the audio file, but somehow it's missed in the downloading or muxing of the video.

Any ideas? See screenshot below.

image_2023-02-15_225016286.png

Air Wolf

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Feb 15, 2023, 4:51:56 AM2/15/23
to Video DownloadHelper Q&A
OK the screenshot looks to be pretty useless, so here's the data in text format!

Hit Details⊗
actions
[
...
]

bitrate
5990798

chunked
hls

descrPrefix
HLS streaming

durationFloat
0

extension
mp4

frameId
0

fromCache
true

group
grp-7880b71c

headers
[
...
]

hls
{
...
}

id
hls:31a794b6

isPrivate
false

length
null

masterManifest

mediaManifest

mp3Direct
false

originalId
network-probe:7880b71c

pageUrl

quality
Unknown language

referrer

running
0

size
1920x1080

status
active

tabId
88984875

title
Havelkova/Slukova (CZE) v Motomura/Sakai (JPN) - Women's Round of 16 - Torquay 2022 - Volleyball TV

topUrl

url

urlFilename
master-95a72df1-1671-4181-921a-39d7e3ed7a58

mjs

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Feb 15, 2023, 6:30:40 AM2/15/23
to Video DownloadHelper Q&A
None of what you posted shows the audio stream, it would be better to post a screenshot showing what you see in VDH.
The audio may be in there but you missed it, it might be a separate file.
--
A vdh user

Air Wolf

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Feb 17, 2023, 2:13:46 AM2/17/23
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Yup I think you are right. It is missing the audio stream. If you look in VDH you see the AAC chunks and then a link to the video master m3u...see here.

Is there anything a developer can do to look into this? Sadly it's a pay site but I can share login if someone wants to investigate.

image_2023-02-17_201250196.png

mjs

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Feb 17, 2023, 2:27:21 AM2/17/23
to Video DownloadHelper Q&A
I wouldn't pay any attention to those aac files, what your after might be down below all of the video variants. Do you see something without a
resolution but it'll have a time matching the video. That will be the audio.

Wild Willy

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Feb 17, 2023, 3:15:13 AM2/17/23
to Video Download Helper Google Group
I recommend you study this thread:

https://groups.google.com/g/video-downloadhelper-q-and-a/c/nGktdtm2HZ8

Don't just read it. STUDY it. I think if you do what we did there, you will solve the
problem you are having.

Air Wolf

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Feb 18, 2023, 2:26:26 AM2/18/23
to Video DownloadHelper Q&A
Thanks both - I'm going to give everything a try. The tricky part with this site is that there are often multiple streams with no resolution. E.g., see screenshot. I will do some trial and error to see if one of them is audio.

image_2023-02-18_202602122.png

Wild Willy

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Feb 18, 2023, 4:49:56 AM2/18/23
to Video Download Helper Google Group

You image shows content that is FOURTEEN HOURS long. You must be very patient.

I've used the example of the video in the thread I mentioned above that I recommended you
study. There are some things you can check to determine whether something has video
without audio, audio without video, or video with audio. Look at the attached images
carefully, then try to apply that approach in your case. Let us know how you get on with
this.

Good luck.
#01.jpg
#02.jpg
#03.jpg
#04.jpg
#05.jpg
#06.jpg

Air Wolf

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Feb 19, 2023, 1:22:37 AM2/19/23
to Video DownloadHelper Q&A
Got it working - I needed to go through the stream details to find the /audio/ stream and download that. But I also needed to enable HLS as M2TS otherwise the audio download would fail. Thanks for the help.

Yup that was a 14 hour long beach volleyball tournament - I don't generally watch the whole thing, just the teams I follow!

Air Wolf

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Feb 19, 2023, 2:02:57 AM2/19/23
to Video DownloadHelper Q&A
Got it working - I needed to go through the stream details to find the /audio/ stream and download that. But I also needed to enable HLS as M2TS otherwise the audio download would fail. Thanks for the help.

Yup that was a 14 hour long beach volleyball tournament - I don't generally watch the whole thing, just the teams I follow!

On Saturday, February 18, 2023 at 10:49:56 PM UTC+13 Wild Willy wrote:
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