no sound on downloaded videos

[miangel...@gmail.com]

I just got a license for vdh now sometimes i still get mark of water on videos and get msg there is not license for program, also all videos i have been downloaded dont get sound .
Picture is ok but no sound. what is going up?

[mig]

That's 2 different issues.

1/ You purchased a license, you should not have watermark on downloaded/aggregated videos. Open VDH settings > "More" > "Conversion". Does it say unregistered ? If so, click "Register an existing license", copy/paste (CTRL+V) your license key, press Enter.

2/ There are many reasons why you wouldn't get sound on a video. First of all, do you hear the sound when the video plays in the page ? If so, the problem may be that your video player is muted or does not recognize the audio codec of the video. You can convert the video, install extra audio-codecs to your player, or download and install VLC which is good player that recognizes many formats.

[miangel...@gmail.com]

i copy again license number and again was working convertion of videos. I've already download vlc to watch videos so from youtube i download and convert while i watch video has sound when i finish convertion no sound. i guess i had this problem when i download  option with adp versions, what does adp mean?

[mig]

ADP (for adaptive) is the way youtube organizes some videos by putting video and audio apart, so VDH has download 2 files separately and aggregate them afterwards.

Do you mean after you download and aggregate the video, you launch VLC to play the resulting video and it has no sound ?

To make sure the audio is not disabled globally in VLC, are you able to play other videos (not from VDH origin) with sound ?

[miangel...@gmail.com]

yes from video on you tube i select download and convert, then for open and check video i launch vlc and i get video but no sound, i able to play other videos normally video and sound (not from vdh)

[Sofia Caldeira]

it allways download  perfectly, and now i can download the video but it cames without sound. What shoul i do to fix that? They are mp4 videos.

[mig]

Could you post a (small) video file you have audio problems with to a service like http://expirebox.com/ so we can tell for sure what the problem is ?

[mig]

I downloaded the file you sent me in private and extracted the MP4 file.

Not only this file contains an active audio channel but it is very standard AAC encoding:

AUDIO: 44100 Hz, 2 ch, floatle, 128.0 kbit/4.54% (ratio: 16000->352800)
Selected audio codec: [ffaac] afm: ffmpeg (FFmpeg AAC (MPEG-2/MPEG-4 Audio))

Are you sure audio is correctly setup in your computer. If so, you may want to use a player like VLC (http://videolan.org/) that has maximum compatibility or use the VDH converter to generate the audio encoding you need.

[Sofia Caldeira]

I really don't know, but the other videos that i download they work perfect, i will try to  use videolan.

thanks

[Sofia Caldeira]

It works!!! Thanks a lot