I Lost my license how i can get it back?

[Carlos Munoz]

How i can get back my license?

[mig]

I just sent you your license key in private.

[Hégr Ondřej]

Hi, I have the same issue. I bought Convertor many years ago and lost the licence. Could you help me, please?
Thanks

[mig]

[Patrick Gillham]

How can I get my License back also?

[mig]

Please send me in private the email you used to purchase the license.

[3x7r4c7oR AUS]

Hi, I have the same issue. I bought Convertor many years ago and lost the licence. Could you help me, please?

same here

[Jose Z]

i have purchased as license key a few years ago how can i get it back

[mig]

This answer is for EVERYONE who lost their license key:

License keys are only relevant on the Firefox version. Check https://www.downloadhelper.net/recover-license to get your license key to be mailed back to you.

For Chrome, the premium status is associated to the Google account you sign in to in the browser. You can check your Premium license status from your Google wallet https://wallet.google.com/

Please note that licenses for Chrome and for Firefox cannot be used interchangeably. In other words, a VDH/Chrome license won't work on VDH/Firefox and the other way around.

[ing0...@web.de]

Hi mig
where can i find you e mail adress? I want send you my contact email.

[mig]

At the top right of this reply, there is a drop-down menu. Just pick "Reply privately to the author".

[Tahoe Local]

I lost my license key & have installed the latest version of Downloadhelper, which now requires re-input of license number

[mig]

This answer is for EVERYONE who lost their license key: send me in private the email you purchased your license from so i can make a search.

[bah...@bedenlier.com]

Hi there,
can you help me with my lost licence key?
Thank you!

[Scratchy74]

Hi i cant validate the license key because i have a new email adress and the old one no more exist. Please help!

[Monir Jaman]

On Tuesday, August 16, 2016 at 11:42:54 PM UTC+6, Scratchy74 wrote:

Hi i cant validate the license key because i have a new email adress and the old one no more exist. Please help!

[Isa H]

I've changed my computer and lost my licence. Thank you for giving me it back

[mig]

You have been answered privately.

[TheBoultagua]

I have lost mine to

[yvans badet]

How i can get back my license and my E-mail address is
yvans...@yahoo.com

[mig]

[french...@gmail.com]

How could we contact you in a private message on a google group ? You ask this when we try to find our licenses back. Odd.

[mig]

Look at the top right of this comment. There is a dropdown menu which has an option "Reply privately to the author".

[Lee Montgomery]

"Reply privately to the author" isn't available if you're visiting the website for the first time; you have to log in. I did so by attempting to reply or post a new topic.

[Luis Prado]

[mig]

Sorry but, did you read this thread's answer ?

[karinak...@gmail.com]

I have previously purchased a licence key for this and had to rebuild my computer after a crash - I have lost the licence key.  Please can you send me a duplicate or replacement one?  The email I have always used is nigelr...@hotmail.com
Thanks
Nigel

[mig]

An email with the license key has been sent to this license email address.

[Tsuneharu Okada]

I Lost my license too.

fr_ver...@yahoo.co.jp

[michael bailey]

i misslaid email with my licence regards

[Yves FERRAGU]

Hi Mig,

Please, may I can get back my license?

I have two addresses that I'll send you privately.

I thank you very much.

Yves

[Cord Jäger]

[Cord Jäger]

[mig]

https://groups.google.com/forum/#!topic/video-downloadhelper-q-and-a/RtbjHuw2kM0

[Michael Schantz]

How i can get back my license? thx

[mig]

By reading the answer to this thread maybe ? :)

[mshi...@gmail.com]

Hi,

I just had to rebuild my system and lost my license for the converter.  I purchased it under the email msh...@jazzms.com.

Can you please send it to me?

Thanks in advance for your help with this,
Martin Shinn

[mig]

Posting your email in a public forum is generally not a good idea. This is why we recommend contacting us privately.

Anyway, there is no license associated to this email. Please reply to me privately with alternative addresses you may have used.

[kafs Ltd]

Hello Mic,

My download converter is working for only MP4 downloads. Anytime I tried to convert it to MP3, it says I have not registered and takes me back to your web page for me to purchase the premium again. Please resolve this problem for me as I need it urgently.

Thank you for your help.

Godfred

[mig]

Your license data may have been erased for some reasons.

Just open VDH preferences > "More" > "Conversion", click "Register an existing license", copy & paste (CTRL+V) your license key  , press Enter.

[Oliver Könen]

Hi,
my mail adress has changed and I am not able to revalidate my license.
I have recently sent you a private message with the old and the new mail adresses. Up tp now I did not receive an email. Something wrong?

[mig]

You have been answered privately.

[潘小鰻]

I have sent private message to you, thank you.

[Robert Nicholas]

I did make a donation about 1 year or two ago.
I am trying to buy the converter license and I keep getting a zip code verification error on your site when using Stripe.
Not sure what to do as I don't plan on using bitcoin.

Went through all my e-mail addresses and could not find any e-mail from you guys. What is the e-mail address you guys use for correspondence?

[1ow...@gmail.com]

Mig, can I please get my license back for download converter helper in Firefox?
Email is oww...@yahoo.com
Otis Wilkes, Sr

[Robert Nicholas]

Unsubscribe

[mig]

You have been replied privately.

In this topic, i suggest sending me the email in private. This prevents exposing your email address publicly.

[Paul Cannon]

I have the same problem.  How can I get my license back.

[Paul Cannon]

Not sure if I requested the license with this email address or a previous one which is no longer active.  Old email address was using ntlworld.

[mig]

Please send me in private the old email.

[Flávio Torihara]

I have bought a license key, but I didn't receive any e-mail. Downloader Helper just activated after some minutes. So, how can I send you a e-mail to request a new key or my original one...

[mig]

The registration email is probably in your spambox.

You say you have your original key and DownloadHelper registered automatically (as it is supposed to do when you purchase the license from the browser running the add-on). I don't think you need anything else.

[Bosshard Bier]

Have Problems with FF57 and my converter-license:

Dear Urs Bosshard,

Your ConvertHelper license has been temporarily disabled due to too many installations. This can be due to the fact you have created several Firefox user profiles or you reinstalled Firefox several times.

Please follow the link below to re-enable your license:

http://www.downloadhelper.net/license-revalidate-v3.php?license=ac7e9548514b81914a9abd6e3dcbe578&check=b980be3952fbfd1428a02f05631513ea

Then you must either restart your browser or re-register your converter using this license key:

ac7e9548514b81914a9abd6e3dcbe578

Best regards,

ConvertHelper support Team

[IFRINST]

My license key disappeared when updating software.  I purchased download helper and file convert years ago and very much like using your product.  However, I cannot locate my License Key.  Would you be so kind as to forward the key information to me.

Lathan Rohren
3821 South 33rd Street
Lincoln, NE  68506
(402)770-6271

Thank you in advance.

[mig]

[Michal Hricko]

Hi, I sent you two private messeges, asking for sending lost license key - but I can't find this conversation. I'm using many google services, but not gmail itself. Maybe you didn't reply to my request yet. I know, you launch new version and you have a lot of work. But if you can't find my messeges, please let me know. Thank you.

[UFOmotion]

hello :) i send you a private message for my license key

[vergelet Bruno]

Hi , i lost my license key
i think that i buy my license key in 2016
Thank's...

[mig]

You have been answered privately

[saravalo]

Hello!

I 've been one of the initial supporters for VDH, WAY back in the day, and i recently re-installed and tried to use my Licence key in Windows 7, but doesn't seem to work. Could you please check it out? I PM'ed you the relevant info. Thanks in advance :)

[mig]

You have been answered privately

[335kil...@gmail.com]

I lost my license key.     Can you please give me a new one.
Thank you,

[torians...@hotmail.com]

Sorry to bother! Still waiting on license number...

[mig]

As far as i can tell, you have been answered a few hours ago. Please check you spambox and come back to me if you didn't get the reply.

[Marty Hebert]

I replied to you privately as requested.

Thank You for your time and help.

[Robert L. Myers I Esq.]

Why did lose your license and what software??

[Marty Hebert]

It was the companion app for the video downloadHelper.  For me it was not a lost license but a locked license.  What made things more difficult for me the email I purchased the license from is part of a domain I do not pay for anymore.  First had to have my email address attached to my license changed.

Hope this answers your question.

Thanks,

Marty

[mig]

FYI, Robert L. Myers is not affiliated with VDH

[Michael Hyson]

I lost my license
probably under michae...@yahoo.com
pls reply to michae...@yahoo.com

Thanks!

Michael Hyson

[mig]

You have been replied privately.

[h...@hdesaiandco.com]

How can I get back my license key?

[mig]

You have been replied privately.

[Desmond Lai]

can get back my license? my email : desmon...@hotmail.com

[pat stang]

Hi ... Just sent you a private message asking for my license code. Thanks.

[Harold Grabowski]

Hi, lost my license - please resend.  Thanks.

[Alan Saunders]

Hi mig

Can you resend my License key please for video download helper companion app?

Alan

[Jim Kindred]

where do i enter my license number?  within the app or on the website???

[Jim Kindred]

Where do I enter my license number?  within the app????

[mig]

Where do I enter my license number?  within the app????

Assuming you are on Firefox: open the VDH settings page (click the toolbar icon, then the gear icon at the bottom right of the panel), click on the licensing section, click button "Register an existing license", copy/paste (CTRL-C/CTRL-V) your license key, press Enter.

For Chrome, there is no license key concept, the premium status is associated to the Google account you logged in in the browser.

[Lindsay Howard-Smith]

my license is ab7c106ca1f38963d7c439101fbcaaf4 how do I process it for Chrome or even Opera ?

[mig]

Publishing your private license key to a public forum is all but a good idea. I had to invalidate the license. I'll send you another one to email

an......@yahoo.com.au License for Firefox and for Premium status for Chrome are completely different and cannot be used interchangeably.

[John Nagle]

Hi My name is John Nagle my email is jo...@logos.co.nz I have lost my license, cn you please help me out

blessings .... John

[Jan Peeters]

Your Logo is back on the downloaded videos. Ofcourse with a message that I can buy a license. Which I understood is for Life Time. Nevertheless some years ago (it might even be already in 2014 / 2015, I supported you by paying (I belief) $ 10.

So why am I getting this message again / why this logo again in the videos?

By the way, as far I recall this started again after Firefox addons were handed differnetly.

warmly, Jan

[fred4...@gmail.com]

My situation is different, but still effectively the same problem. In my case, the problem is that my license key will not take—last successfully entered it after I received four emails from your firm in June 2018 saying: "You need to renew your license, you have had too many installations [and a few other justifications]. [click this link to renew your license].

I clicked the link not once but twice over a one week period; was able to successfully enter my license # then. I deleted said emails as I figured that the problem was solved.

Now, today, I had to reinstall Video Downloadhelper (I had two HDs crash in the last week). The license will not take in the program.

I use your program on two different laptops (but NEVER at the same time) and have it on both my Linux and my Windows 7 drives (again, obviously never use at the same time).

Does the license have a time limit?—I originally purchased the license a few years back; I do not have the original email sent by your firm confirming my order because, simply put, I lived in a different state, had a different ISP and mail accounts, and that confirmation email is long gone with drive losses/cleanups. I paid the license fee but am now locked out of confirming said license, therefore all my future downloads will have your "watermark" embedded in them.

How do I "renew" my license? Again: I purchased a valid license from your firm, program license is only used on one computer at a time—and ONLY one drive at a time in the case of my laptop. Please let me know what I need to do. :-)

Email at which I received the 're-register' notices:

serv...@zoho.com

On Friday, January 22, 2016 at 5:02:29 AM UTC-8, mig wrote:

    This answer is for EVERYONE who lost their license key: send me in private the email you purchased your license from so i can make a search.
    To send a message privately, open the dropdown menu at the top right of this comment and pick "Reply privately to the author

[Stepinit Twice]

Replaced hard drive- please send previously purchased key to dgoo...@onestopengineering.com

[Robert D Jones]

Firefox update discarded my Video Download Helper.  I installed but need my license key.  THANKS!

[John Bear]

Each time i hit reply privately it seems to just disappear on posting...

[Павел Харламов]

Hello! How can I deactivate premium subscription for Chrome?

Thank you!

[mig]

You can cancel a subscription from your google account https://wallet.google.com/

[stephen pain]

Hi Mig, Trying to reinstall video download helper and companion app after disc crash lost my license key, could you please send me the required key. Thanks. Stephen. stephen...@tiscali.co.uk

[Matteo Chiarugi Bacci]

Hi mig. I registered for a lifetime license in Chrome but, unfortunately, I can't dowload from YT. So, I installed the plugin also on Firefox. Is it possible transfer the license from Chrome to Firefox?

Thank you!

[Stepinit Twice]

Had to reinstall Firefox. Companion app was saved, but not the key. Please resend.